Global Security - Associate Consumer Security Project Manager

Job Description

Global Security (GS) protects the firm's employees and assets worldwide. GS is responsible for developing security standards and procedures for ATMs, branches, corporate buildings, guard force management, alarm response, crisis management, pre‑employment screening, fraud and employee investigations, and corporate aviation.

As a Consumer Security Project Manager within the Global Security team, you will support the protection of employees, assets, and retail banking operations by identifying physical security risks and driving projects that strengthen the confidentiality, integrity, and availability of Consumer & Community Bank (CCB) retail resources. This role partners closely with Real Estate and ATM Operations to improve operational effectiveness, standardize security requirements across branch and remote banking locations, and ensure timely coordination of investigations and risk mitigation efforts with internal stakeholders and law enforcement.

You will evaluate current processes within the GS North America Physical Security team, research root causes impacting day‑to‑day performance, and implement corrective actions to improve response to security demands. The role also involves maintaining strong relationships and communication channels with key business partners, participating in management meetings, and collaborating with Protective Intelligence and law enforcement to monitor evolving threats and operational risks.

Availability for after‑hours incident response and occasional travel are required.

• Identify potential risks and implement strategies to protect or preserve the confidentiality, integrity, and availability of CCB retail resources.
• Apply project management efficiencies to enhance operational effectiveness and response to security demands and issues encountered within Real Estate and ATM partnerships.
• Analyze current roles and responsibilities within the GS North America Physical Security team and build national‑level standardizations for handling security requirements for retail branch locations and remote banking operations.
• Coordinate investigations and risk mitigation in partnership with line of business management, corporate partners, and law enforcement.
• Develop and maintain relationships and lines of communication with key line of business partners and management within Real Estate and ATM Operations, attending key management meetings.
• Research root causes of performance issues within GS North America Physical Security and define corrective actions for impactful change.
• Liaise with law enforcement agencies and financial industry leaders to understand evolving retail banking security strategies, maintaining key contacts.
• Work with JPMC Protective Intelligence and law enforcement to assess potential operational risks.

• Five years of experience in a security development role.
• Expertise in proactively assessing and managing security projects and programs.
• Strong analytical and critical thinking skills for unstructured problems and situations.
• Excellent interpersonal skills, capable of interacting effectively across multiple lines of business.

• Degree preferred or equivalent years of specific experience.
• Basic security product knowledge and business process understanding.
• Availability for after‑hours response to emergency incidents.
• Occasional travel to support department functions and responsibilities.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We provide reasonable accommodations for applicants and employees’ religious practices and mental health or physical disability needs.