SOC Operations Leader: Incident Response & Oversight

Position Summary

The Security Operations Center (SOC) Manager oversees Dispatchers and Operations Center activities, ensuring seamless communication, incident response, and accountability across all sites. This role provides leadership within the SOC, monitoring real‑time security operations personnel, incident response protocols, emergency communications, life safety systems, and coordination with public safety agencies to ensure the protection of people, property, assets, and operations, and ensuring accurate reporting.

SOC Manager serves as the primary liaison between Operations Center staff, field supervisors, client and account management, maintaining service quality and compliance with organizational standards.

Location:

Tampa, FL

Pay Range: $52,000-$55,000

• Monday through Friday: 8:00 AM – 4:30 PM
• Full-time, 40 hours per week
• Occasional flexibility may be required for after‑hours emergencies, shift coverage, or special assignments

• Insurance Options – Major medical, dental, and vision coverage available.
• Annual Pay Increases – Your hard work and dedication won’t go unnoticed.
• Professional Development – Access to 150+ industry‑specific training courses.
• 401(k) Retirement Plan – Secure your long‑term financial future

• SOC Oversight & Leadership
  • Manage SOC Dispatchers, ensuring timely response to calls, service requests, and incidents.
  • Strong decision‑making, communication, and organizational skills.
  • Strong interpersonal and conflict‑resolution skills.
  • Ability to maintain confidentiality and professionalism at all times.
  • Coordinate maintenance, upgrades, troubleshooting, and vendor support for all security technologies.
  • Maintain professional relationships with clients, city officials, public safety agencies, and operational stakeholders.
  • Maintain staffing schedules for SOC coverage, ensuring 24/7 operational readiness.
  • Provide coaching, training, and performance feedback to SOC staff.
• Incident & Communication Management
  • Monitor officer locations, guard tours, and post coverage through GPS‑enabled platforms.
  • Monitor security systems including CCTV, access control, alarms, radio communications, and emergency notification platforms.
  • Maintain situational awareness of all security incidents, suspicious activity, safety concerns, and operational disruptions.
  • Ensure proper escalation of emergencies to law enforcement, fire, EMS, or management.
  • Validate dispatcher activity logs, reports and communication records for accuracy and completeness.
• Operational Coordination
  • Act as the central liaison between field supervisors, officers, and management.
  • Support deployment of flex officers and reserve teams during staffing shortages or emergencies.
  • Coordinate with field supervisors to verify post compliance and rapid response.
• Reporting & Accountability
  • Review dispatcher reports, activity logs, and incident documentation before submission.
  • Generate daily and weekly SOC summaries for management review.
  • Respond professionally to escalated concerns involving safety, security, or operational disruptions.
  • Ensure compliance with post orders, reporting protocols, and client requirements.
• Emergency & Continuity Support
  • Oversee SOC response during critical incidents, natural disasters, or large‑scale emergencies.
  • Coordinate emergency response activities with law enforcement, fire rescue, EMS, emergency management agencies, and internal leadership.
  • Implement contingency protocols for staffing, communications, and site continuity.
  • Ensure compliance with emergency preparedness plans, evacuation procedures, and continuity of operations protocols.
  • Ensure dispatchers remain at their posts until properly relieved.

Ideal Candidate:

• Reliable & Responsible – Security depends on trust and consistency.
• Observant & Detail‑Oriented – Always aware of surroundings and potential threats.
• Professional & Composed – Represents the Signal brand with confidence and integrity.
• Problem‑Solver – Capable of making quick, logical decisions under pressure.
• Tech‑Savvy – Comfortable using a computer and smartphone for reporting and communication.
• Career‑Oriented – Looking for growth opportunities…