Security Dispatch - Overnight - Tampa

Position Summary

The Dispatcher is responsible for supporting daily security operations by serving as the primary communication hub between officers, field leadership, clients, and management. This position handles incoming calls, monitors camera systems, coordinates responses to incidents and staffing issues, documents operational activity, and helps ensure smooth day-to-day operations across all accounts.

Dispatchers are expected to operate with professionalism, urgency, strong communication, and sound judgment in a fast-paced environment. Duties and responsibilities may change based on operational needs, staffing, client requirements, or direction from management.

Location: Tampa, FL 33602

Pay Range: $50,000.08

Schedule: 7pm - 7am

• Insurance Options – Major medical, dental, and vision coverage available.
• Performance-Based Incentives
• Annual Pay Increases – Your hard work and dedication won’t go unnoticed.
• Professional Development – Access to 150+ industry-specific training courses.
• 401(k) Retirement Plan – Secure your long-term financial future

• Answer and manage incoming calls from officers, clients, supervisors, and vendors
• Dispatch field personnel for incidents, emergencies, coverage issues, or client requests
• Monitor live camera feeds and surveillance systems across client properties
• Identify suspicious activity, safety concerns, disturbances, or operational issues and elevate appropriately
• Coordinate with field supervisors, patrol, and management during incidents or emergencies
• Monitor staffing coverage, track call-offs, late arrivals, and no-call/no-shows
• Assist with filling open shifts and communicating staffing shortages
• Maintain dispatch logs, incident records, and operational documentation
• Ensure incidents and operational concerns are documented accurately and timely
• Escalate issues to leadership when necessary
• Monitor dispatch room equipment and report any deficiencies, malfunctions, or broken equipment immediately to the Field Manager or appropriate member of management
• Keep the dispatch room clean, organized, and professional at all times
• Maintain professionalism and confidentiality while handling sensitive information
• Support operations leadership with administrative and operational coordination as needed
• Adhere to all company policies, procedures, post orders, and standards outlined in the Dispatch Manual
• Perform additional duties and responsibilities as assigned based on operational needs

• Remain actively engaged throughout the shift
• Monitor calls, messages, alarms, and camera systems continuously
• Respond to operational requests and incidents promptly
• Maintain situational awareness of active operations and surveillance activity
• Communicate issues proactively and professionally
• Work collaboratively with officers, supervisors, and management
• Complete all required logs, reports, and documentation accurately
• Maintain a clean and organized work environment

Qualifications:

• Strong communication and multitasking skills
• Ability to remain calm under pressure
• Strong organizational and problem-solving abilities
• Basic computer proficiency and ability to learn dispatch and camera systems
• Professional phone and customer service etiquette
• Ability to prioritize and manage multiple tasks simultaneously
• Previous dispatch, surveillance, security, or operations experience preferred

Preferred but Not

Required:

Previous experience in military or law enforcement is a plus.

Successful dispatchers are reliable, detail-oriented, responsive, professional, and capable of handling fast-paced operational environments while maintaining strong communication and sound decision-making.

• Locally Owned & Operated:
  Work for an independently owned Signal franchise that values its team.
• Equal Opportunity
  
  Employer:
  
  We foster a diverse and inclusive workplace.
• Clear Career Path:
  We don’t just offer jobs—we offer careers with real advancement potential.

Structured Career Growth – Join as a security dispatcher and grow with us. We promote from within, offering clear advancement into leadership roles such as Advanced Officer, Field Manager, and Sr. Coordinator, with each step bringing greater responsibility, higher pay, and expanded career opportunities.

Extensive Training – Whether you're new to security or an experienced professional, we provide hands‑on, industry‑leading training to set you up for success.