Maintenance Technician

Description

At Highwoods, our focus is on providing exceptional experiences for everyone involved - our customers, employees, stakeholders, and our local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a truly unmatched work environment.

A Day in the Life
As a Highwoods Maintenance Technician, you will be part of a team that strives to provide best-in-class service to customers in our full-service commercial office buildings in the Tampa Market. We're seeking someone passionate about providing exceptional service, and fostering a sense of community for our diverse customer base within the portfolio.

The Maintenance Technician will independently perform a wide variety of general maintenance repairs relating to an assigned portfolio of commercial properties and complete appropriate documentation in a timely manner. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the Building HVAC system. Leverage customer relations opportunities to promote open communication and trust between Highwoods and our customers;

represent Highwoods in a professional manner to our customers, vendors, and visitors; participate in and follow the guidelines of the safety program. Responsibilities also include an emphasis on the operations, maintenance, repairs, and updates of the Building HVAC system.

KEY RESPONSIBILITIES:

• Maintenance Technician will work closely with the Maintenance Manager who will coordinate many procedures for the Property Managers and the Director of Asset Management
• Become proficient with the on-line service request system including hand held application
• Responsible for the overall maintenance of building and building equipment
• Perform routine building inspections on both building common areas, customer space and exterior
• Install and repair new and existing plumbing fixtures and accessories; perform minor leak repairs to roof, window, and fountains
• Install and repair various types of electrical fixtures including lamp and ballast replacement, switches, receptacles, breakers, etc.
• Log chillers and, in conjunction with the HVAC Technician, perform minor repair of heating, ventilation, and air conditioning equipment, including filter changes and belt replacements
• Monitor water chemical treatment programs for cooling towers and fountains and log readings
• Investigate and monitor repeat customer-related calls and report them to the Property Manager
• Assist contractors with life safety alarm systems and water-based or dry fire protection systems shut downs and testing
• Be responsible for accurate and timely record keeping and reporting
• Assist in hurricane preparedness and response
• Foster a positive and productive working relationship with each customer in the building to ensure the best customer service experience and overall customer satisfaction
• Be available for emergency calls at night, weekends, and holidays on an alternating schedule (on-call)
• Complete appropriate documentation in a timely manner

QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES:

• Documented training/certification/license in one or more of the following fields:
  • Electrical
  • Plumbing
  • Mechanical
  • Life Safety
  • Customer Service Skills
  • Basic computer skills, excel, word, outlook

• Fundamental knowledge of state and local building codes
• Maintain a current Florida Driver's License
• Strong problem-solving skills
• Excellent verbal and written communication skills

EDUCATION/EXPERIENCE:

• High School diploma or equivalent required
• Three or more years of commercial real estate maintenance experience
• Systems Maintenance Administrator or Systems Maintenance Technician designation through BOMA preferred.

Why Join Our Team

At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces;

they are vibrant parts of the community where success and…