Field Service Installation Specialist

FOR MORE THAN 80 YEARS
, Natus has been working in collaboration with clinicians to deliver industry‑leading neuro solutions that help providers more easily make sense of the body's signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro
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Field Service Installation Specialist

Commercial (Field Service)

Non-Exempt

Manager, Installation Services

Various Locations:
Dallas, Newark NJ, Manchester NH, Tampa, Indianapolis, San Francisco CA, Philadelphia PA

As a Field Service Installation Specialist, you are responsible for supporting the installation, configuration, and service of Natus Neurology systems across customer sites. You work as part of a broader project team to execute installation activities, perform basic training, and ensure systems are deployed in accordance with company standards and customer requirements. This role requires strong technical execution, teamwork, and customer‑facing professionalism to support successful project delivery and ongoing system performance.

This list is not exhaustive, and other duties may be assigned.

• Support neurology system installations as assigned by Site Planners, or Managers
• Execute installation activities in accordance with company standards and customer expectations
• Follow direction and contribute to team‑based project delivery as directed by Installation Leads, Site Planners, or Managers
• Deliver basic customer training during installations or scheduled sessions
• Build strong customer relationships through professionalism, communication, and ongoing support
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
• Provide feedback to Engineering and cross‑functional teams on product performance and improvement opportunities

• Maintain accurate and timely CRM documentation, including project notes, time entries, and required customer records
• Stay up‑to‑date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
• Use only approved documentation in line with company guidelines

• Participate in product and internal training to stay current with software and hardware developments
• Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.

• Bachelor's or Higher degree, from an accredited college or university is preferable but not essential
• 1 year of relevant experience performing installations, training, and troubleshooting. Medical Device experience preferred.

• Strong hardware installation and software configuration skill level, with high attention to detail
• Excellent written, verbal, and customer‑facing communication skills
• Calm, methodical approach to problem‑solving and issue resolution
• Ability to manage multiple priorities and adapt to changing project requirements
• Customer‑first mindset with a focus on professionalism and accountability
• Strong ability to take direction for assigned onsite installation or service tasks from Site Planner, Manager, or onsite Installation Lead.
• When needed able to support self‑directed work style with the ability to operate independently in dynamic environments
• Ability to build collaborative relationships across customers, sales, service, and IT stakeholders

• Ability to lead discussions related to server builds, application hosting, and customer IT…