Field Supervisor - Florida

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Full Time Management Tampa, FL, US

7 days ago Requisition

Salary Range: $70,000.00 To $90,000.00 Annually

FIELD SUPERVISOR

Conexa Technologies — a subsidiary of CS Contract Solutions and its family of companies

Employment Type
:
Full-Time, Salaried Function
:
Field Operations Location
:
Assigned regional geography

WHY WORK FOR CONEXA

Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies, is growing rapidly — and we believe in promoting from within, with many growth opportunities available. We offer highly competitive pay; health, vision, and dental insurance; paid time off (PTO); and a 401(k).

Our culture recognizes that people are a company's number one asset, and our goal is to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We also run incentivized competitions that promote safety and quality — earning you a bonus for doing what is already required.

We are looking for people who take pride in doing their best every day to deliver a quality product, who anticipate customers' needs to offer solutions for today and tomorrow, and who listen to understand — not to respond.

ABOUT THE ROLE

As a Field Supervisor, you will support the safety, quality, and training functions of our client's field operations and lead the service delivery efforts of our field technicians. This role is accountable for results across multiple markets within an assigned geography, which requires strong leadership, collaboration, and communication skills — you will interface daily with internal and external departments. A copper and fiber Installation and Repair (I&R) background is preferred.

You will own your team's performance across safety, quality, customer experience, and productivity, and you will develop technicians through hands‑on field observation, coaching, and training.

Field Leadership and Technician Development

• Provide leadership and motivation to team members, ensuring technicians have the resources and skills needed to support work initiatives.
• Train, coach, and counsel technicians through direct observation of quality and safety performance in the field.
• Determine training requirements and promote an “Always Be Coachable” culture.
• Conduct employee performance appraisals and communicate feedback clearly and effectively.
• Support coaching and corrective action in partnership with operations management.
• Foster a culture of recognition and continuous improvement, celebrating team successes and driving performance.

Safety and Quality Execution

• Perform documented post‑completion quality inspections and real‑time safety and tool inspections across the assigned region, in line with company inspection standards.
• Prepare and present safety and quality topics for weekly tailgate meetings and ensure weekly tailgate compliance.
• Enforce safety and quality standards, policies, and processes consistently and without compromise.

Operational Performance and KPI Accountability

• Own team results against key performance indicators, including completion percentage, service order repeat percentage, trouble ticket repeat percentage, and jobs per day.
• Engage with technicians daily to manage, evaluate, and meet team performance and business metrics.
• Continually work to improve processes and performance to achieve desired business results.

Customer Experience and Service Delivery

• Support the installation and maintenance of residential and business network services.
• Interact with customers as needed to ensure service satisfaction and resolve concerns in the field.

Compliance, Process, and Documentation

• Support compliance through consistent enforcement of standards, policies, and processes.
• Manage completion of mandatory training covering compliance, safety, systems, and general process changes.
• Review and approve field referrals, including non‑dispatches and no‑light/construction referrals.

Onboarding, Training, and Communication

• Co…