Plumbing Technician-Service & Installation

About this position

Premium Plumbing is hiring an experienced Plumbing Service Technician!

We’re looking for a skilled, professional service technician who knows how to diagnose plumbing problems, communicate clearly with homeowners, and confidently present repair and replacement options
.

This is a customer-facing position, so we’re looking for someone who is not only a great plumber but also takes pride in providing excellent customer experience.

Previous residential plumbing service experience (Min 2 years’ experience)

Commercial service experience a plus but not required

Experience using Service Titan

Strong troubleshooting and diagnostic skills

Ability to thoroughly evaluate plumbing systems and identify the source of a problem

Comfortable creating and presenting multiple repair/replacement options to customers

Able to educate customers so they can confidently choose the solution that works best for their home and budget

Strong communication and customer-service skills

Professional appearance and attitude

Organized and able to properly document jobs, estimates, photos, and notes in Service Titan

Valid driver's license with a clean driving record

Ability to pass a background check

Dependable, motivated, and able to work independently

Takes pride in doing the job right and leaving the customer's home clean

You’ll run residential plumbing service calls, diagnose customer concerns, inspect the plumbing system, and provide appropriate solutions.

We don't want technicians who simply walk into a home, fix the first problem they see, and leave. We want someone who can slow down, diagnose correctly, communicate what they find, and give the homeowner clear options
.

You’ll use Service Titan throughout the process to document the call, build estimates, present options, collect payment, and properly close out the job.

Technical ability matters, but so does how you treat people.

Our ideal technician can walk into a customer's home, build trust, ask the right questions, diagnose the problem, and explain the available solutions without making the customer feel pressured.

If you're an experienced service plumber who understands that great service is about solving the customer's problem AND creating a great experience, we'd like to hear from you.

• Luc"rative Performance Pay Bonus Structure
• 401k with company match
• Paid time off and holidays
• Supportive team culture
• Take home company vehicle, iPhone and iPad.