Field Service Technician - Low Voltage Security; Tampa​/Brandon

About the Organization:

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team.

The Field Service Technician is responsible for diagnosing and repairing physical security systems and related network connectivity issues. This includes hands-on work with access control systems, video surveillance (both analog and IP), security alarm systems, and other low-voltage electronic devices. Our ideal candidate will have a strong foundation in physical security technologies, low-voltage systems, relays, networking, and IT. Strong customer service skills and a collaborative, team-oriented attitude are essential for success in this role.

• Diagnose and repair physical security systems onsite, ensuring timely restoration of full system functionality
• Perform preventative maintenance in accordance with service and maintenance contracts
• Troubleshoot system issues remotely using designated software and internet access
• Travel daily to customer sites throughout Florida to support service needs
• Participate in an on-call emergency service rotation at least two weeks per month
• Independently research and resolve equipment issues with minimal oversight
• Support special projects and complete additional duties as assigned
• Provide technical assistance on related support issues as needed
• Address operational matters and tasks as directed by the Service Coordinator or Manager
• Demonstrate strong organizational and time management skills; ability to work independently and collaboratively to prioritize tasks and achieve objectives with minimal supervision

• High school diploma or equivalent required;
  Associate degree in computer networking or a related field preferred
• Minimum of 3 years of experience in a relevant field such as security systems, CCTV, access control, or networking and programming
• Strong electrical background with knowledge of electrical materials, low-voltage system installation maintenance and service
• Low-voltage expertise, including relays, loops, and input/output systems
• Hands-on experience installing and servicing complex electronic security systems
• Proficient in diagnosing and repairing systems efficiently at customer sites
• Experience with IP-based product configuration (IP address, DNS, VPN)
• Familiarity with systems such as eMerge, Sonic Wall, iBoot, Avigilon, Digital Watchdog, Speco, or similar card access and IP video platforms
• Skilled in video surveillance system and camera installations
• Experience working with NVRs (Network Video Recorders) and video analytics
• Understanding of relay logic and troubleshooting cables, systems, and connected devices
• Familiar with electric lock hardware installation and servicing
• Strong Microsoft Windows skills; ability to navigate LAN environments within security installations
• Comfortable working with cabling systems including Fiber Optic and Cat5e
• Ability to quickly learn and adapt to manufacturer-specific software
• Gate service experience is a plus, but not required
• Ability to read and interpret technical documents, write reports and correspondence, communicate effectively with customers and team members, and perform basic math and measurement tasks.

• Maintain a valid driver's license and the ability to operate a company or personal vehicle as required for travel to customer and job sites.
• Successf…