Quality Review Specialist

Mission Statement The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job The Quality Review Specialist plays a vital role in ensuring the quality and effectiveness of Children’s Network’s interventions and services aimed at safeguarding children from abuse and neglect. This role involves meticulously reviewing case files, assessments, and documentation to ensure compliance with legal requirements, agency policies, and best practices. The Quality Management Specialist will collaborate closely with caseworkers, supervisors, and other stakeholders to identify areas for improvement and provide constructive feedback to enhance service delivery and outcomes for children and families.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities Conduct thorough reviews of case files, including assessments, investigative reports, and service plans, to assess compliance with legal mandates, agency policies, and quality standards.

Conduct Child and Family Services Reviews (CFSR) as required.

Evaluate the accuracy, completeness, and timeliness of case documentation, ensuring that all required information is appropriately documented and maintained.

Identify strengths and areas for improvement in case management practices, documentation, and service delivery through systematic reviews and analysis.

Provide constructive feedback and recommendations to caseworkers, supervisors, and other staff members to enhance the quality and effectiveness of interventions and services.

Collaborate with internal stakeholders to develop and implement quality improvement initiatives, training programs, and resources to support continuous learning and development.

Monitor trends and patterns in case outcomes, service utilization, and compliance metrics to inform strategic decision-making and policy development.

Participate in case review meetings, multidisciplinary teams, and other forums to share insights, best practices, and lessons learned.

Maintain confidentiality and adhere to ethical standards in handling sensitive information and case-related discussions

Stay informed about relevant laws, regulations, research findings, and best practices in child welfare and quality assurance.

Perform other duties as assigned to support the overall mission and objectives of Children’s Network of Hillsborough.

Working Hours Children’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

Travel Travel in and outside of Circuit 13 is required.

Training All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities This position does not have direct supervisory responsibilities.

Education and Experience

A bachelor’s degree from an accredited college or university

Certification as a child welfare professional

A minimum of two years’ experience in the field of child welfare is preferred

Skills and Abilities

Must have the ability to review and assess complex case information utilizing analytical skills while maintaining attention to detail. Should be able to communicate effectively both verbally and in writing. Must have a collaborative mindset with…