Family Resource Specialist

Overview

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.

Since 1972, Metropolitan Ministries has been providing life‑changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.

We are a grassroots, donor, and volunteer‑fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Full-time

• Salary: $42,000–$46,000
• Group health, vision, and dental coverage at affordable rates, with family coverage if purchased.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to both full‑time and part‑time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401(k) plan with employer match.
• $15,000 in employee life insurance paid for by Metropolitan Ministries.
• Employee Assistance Program.
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program.
• Training and career development.
• Discounted membership at the YMCA.

The Family Resource Specialist provides mobile family services; assesses immediate needs of the family; evaluates and collaborates with clients in the development of case plans; functions as a liaison between clients, community service providers, program component staff and the Hillsborough County Schools. In addition, the Family Resource Specialist connects clients with services and assists with the coordination of services for clients within the Hillsborough County School system.

• Provides mobile family services, conducts home visits, and provides on‑site school presence.
• Utilizes motivational interviewing when engaging clients to develop case plans, incorporating housing, employment, and financial stability planning.
• Coordinates and refers clients to appropriate community partners for services in other areas of need.
• Provides concrete support services to address client needs.
• Maintains an ongoing caseload of up to 40 family cases and weekly contact to track family progress.
• Provides transition support for children changing schools.
• Coordinates with the Housing, Employment and Educational team to ensure each service best meets client needs, incorporating all staff in service utilization follow‑through.
• Maintains up‑to‑date client case notes, history, and data, following best practices to keep client information confidential.
• Works collaboratively with cross‑functional teams to meet program outcomes and contact service agreements.
• Accesses ASO funds with the Children’s Board of Hillsborough County as payor of last resort to secure needed items for clients.
• Participates in onsite school events to increase networking and marketing of the program services offered.
• Meets personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI, supporting the team in other assigned tasks; attends all required staff meetings and ongoing training.
• Maintains professional boundaries.
• Keeps confidential records up to date and in accordance with the Code of Ethics.
• Serves as representative with community partners regarding the Pathways to Hope program as needed.

Education and Experience: A minimum of a Bachelor’s degree in the human services field and two years of work experience. Equivalent combination of education and experience will be considered. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population, with opportunities for certification or licensure.

Skill Requirements: Bilingual (Spanish) preferred. Must be able to work within a multi‑disciplinary team framework; strong interpersonal skills; strong oral and written communication skills; dependability; demonstrate maturity and sensitivity to cultural and individual differences; ability to handle job‑related matters in a…