Call Center Debt Collector

Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests. Founded in 1991, we protect the legal interests of the most prestigious lending institutions nationwide and lead the industry in debt collection.

Location:

14055 Riveredge Dr., Suite 400, Tampa, FL 33637.

Schedule:

Monday - Friday, 8 AM – 7 PM.

Compensation: $18.50‑$20.00 per hour, weekly pay, monthly bonuses, and a $500 Retention Bonus after six months of continuous employment.

• Health insurance
• Vision insurance
• Dental insurance
• Long‑term disability insurance
• Life insurance
• Paid time off
• Paid holidays
• 401(k) plan
• 401(k) match

• Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
• Record accurate and detailed notes; update account status and card members’ information into the computer system.
• Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA and state consumer protection laws.
• Other duties as assigned.

• Above‑average administrative and phone skills.
• Strong negotiation skills.
• Excellent communication skills.
• Well‑organized, results‑driven.
• Effective decision‑making skills.
• Strong listening, interpersonal, oral, and written communication skills.
• Basic math and computer skills; will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
• Able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
• Able to operate a computer, phone, or equivalent device.
• Able to complete a minimum of a 40‑hour flexible workweek schedule.
• Able to read and comprehend position‑specific documents and correspondence.

• Ability to lift five pounds or greater.
• Ability to sit 90% of the workday at times.
• Ability to bend at the waist and be mobile when needed.
• Ability to concentrate and use critical thinking.

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This is a full‑time, full‑benefit position. No phone calls, no agencies; EOE, drug‑free workplace.