Crisis Support Advocate

Crisis Support Advocate @ The Spring of Tampa Bay Position

Crisis Support Advocate

The Spring of Tampa Bay

Tampa, Florida

Full-time, Part-time

Bachelor's Degree

1 year(s)

Hourly: $18.00

In-Person / In-Office (Little or No Remote Offered)

Responsible for promoting safety, security, and cleanliness of the shelter. Provide empowerment based, survivor-focused crisis intervention, conflict resolution, safety planning, and support for survivors in the shelter and on the hotline.

• Present, friendly, and welcoming throughout the shelter.
• Intakes for shelter that provides interview that assesses for risk and safety planning.
• Help with belongings and provides a tour of shelter.
• Provide survivor focused, trauma informed crisis intervention.
• Document survivor services in database.
• Prepare rooms for new intakes, including packing, cleaning, and laundry.
• Maintain health standards of the facility. Ensure cleanliness of shelter common areas, including communal refrigerators and dining areas.
• Request, sort and restock donations.
• Provide information/referrals and personal advocacy services to survivors as needed in person and on the hotline.
• Conduct exit interviews.
• Provide transportation.
• Coordinate and assist with pet program.
• Facilitate family activities.
• Manage outreach contacts with Roberta/RC Harrison cards.
• Create participant files.
• Accompaniment and advocacy for adults and children during community agency meetings.
• Perform clerical duties: update spreadsheets, monthly reports, resident documents, monitor security cameras and entrance gates.
• Process after hours and weekend injunctions for protection.
• Report maintenance concerns for follow up.
• Provide basic needs: food, personal care items, health needs, and clothing.
• Pick up and sort mail.
• Attend weekly case conference.
• Attend regularly scheduled supervision.
• Assist with food service and daily nutrition count.
• Answer the crisis hotline, text and chats, assess for risk, and plan for safety.
• Provide callers and residents with resources, information/referrals, domestic violence education, and emotional support.
• Perform other related duties as assigned.
• Attend trainings pertinent to the profession.

• Quality Control:
  High accountability for quality of service participants receive.
• Records:
  Accountable for ensuring records and documentation are accurate and current.
• Policies/Procedures:
  Recommends updates for the agency manual and assists in implementing new guidelines and procedures.

• None

• External contacts:
  Contact with Office of the Clerk of the Circuit Courts for injunctions for protection; contact with law enforcement and emergency response agencies regarding participant needs.

• Bachelor’s degree in behavioral science preferred or two years of related social service experience.

• Must have knowledge of community resources.

FCADV Competency-Based Core training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test.

• Valid Florida Driver’s License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
• Must pass and maintain a Level II background check.
• Must be eligible to be sworn as a Deputy Clerk of the Circuit Court.

• Computer skills are required.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires verbal communication on the telephone and individually. May require local travel transporting participants to appointments, etc. Position requires documenting case files and compiling reports. The position requires using hands and walking occasionally. Sitting is required frequently. Vision for viewing documents and hearing is required most of the time. Lifting up to 10 pounds is required occasionally for helping participants with possessions and carrying supplies.
• The environment is typically in an office setting with moderate noise. There is occasional exposure to the outdoors when transporting individuals.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates maturity and good judgment.
• Must be able to work with a culturally diverse community with sensitivity and professionalism.
• Knowledge of domestic violence and victim issues, including…