Clinical Support Specialist

MISSION STATEMENT The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

GENERAL PURPOSE OF JOBThe Clinical Support Specialist serves as a liaison between child welfare stakeholders, behavioral health providers, and community partners to support timely access to behavioral health services for children and families involved in the dependency system. This position is responsible for coordinating behavioral health referrals, monitoring service delivery, facilitating communication among multidisciplinary partners, supporting discharge planning and transition services, ensuring compliance with documentation requirements, and assisting in the identification and removal of barriers that may impact service access and continuity of care.

The Clinical Support Specialist promotes positive outcomes for children and families through collaborative service coordination, information sharing, and adherence to child welfare and behavioral health best practices.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES Monitor the timeliness, coordination, and delivery of behavioral health services for children and families.

Review recommendations from Comprehensive Behavioral Health Assessments (CBHAs) and other relevant records to identify service needs and facilitate appropriate referrals.

Ensure Comprehensive Behavioral Health Assessments, Suitability Assessments, and other required behavioral health documentation are uploaded to the Florida Safe Families Network (FSFN) and submitted to Children’s Legal Services, as required.

Respond to and assist in the coordination and management of inpatient behavioral health notifications.

Participate in discharge planning for children transitioning from inpatient behavioral health facilities or crisis stabilization units, including coordination and monitoring of recommended follow-up services.

Collaborate with Case Management Organizations (CMOs), community-based care partners, and service providers to identify and address barriers to behavioral health services.

Respond to requests for behavioral health information related to Independent Living and transition planning.

Coordinate and participate in Multidisciplinary Team (MDT) staffings to determine appropriate levels of care, facilitate service planning, and obtain authorizations when required.

Maintain collaborative relationships with Medicaid behavioral health providers and other community partners to improve communication, service delivery, and access to care.

Monitor and respond to email communications daily and disseminate pertinent information to appropriate staff and stakeholders.

Monitor email on daily basis; and circulates pertinent information to unit staff members.

Maintain regular in-office attendance to perform essential job functions, collaborate effectively with team members, participate in meetings, and provide timely support to agency operations and service delivery.

Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.

WORKING HOURSChildren’s Network of Hillsborough’s standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements.

TRAVEL within and outside of Hillsborough County is required.

TRAINING All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license…