Family Support Worker

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Full-time Hourly Tampa, FL - 6 Mile Office, Tampa, FL, US

Family Support Worker

Department: Family Support - Tampa

JOB SUMMARY

The primary responsibility of this position is to serve at‑risk/struggling families in the community through the Family Support Program. The Family Support Worker will assist families by engaging families in case management services, linking families to tangible resources through One More Child's Compassion Center, community resources, and facilitating evidence-based interventions to increase the protective factors, permanency and well‑being of children and families.

ESSENTIAL DUTIES AND FUNCTIONS

• Maintain a caseload of 10-12 families as assigned by the Family Support Supervisor, but not to exceed 15.
• Engage families in services and assist in facilitating evidence-based interventions, to include but not limited to Trust Based Relational Intervention (TBRI)®, Family Check Up® (Everyday Parenting), Motivational Interviewing, and Parent Café®.
• Maintain weekly or bi‑weekly contact with all families on active caseload by means of home visits, office visits, phone contact or other correspondence.
• Work collaboratively with parents/caregivers to develop individualized family service plans, based on identified service needs of their families. Assist parents/caregivers with completing outlined tasks and goals related to their family service plans, within the Family Support Program’s scope of services.
• Assist families by linking them to community resources to address identified barriers.
• Assist families with acquiring tangible resources from the Compassion Center.
• Meet with Family Support Supervisor on a regular basis for supervision and the Family Support Program Teamto review cases, training, professional development, and program development.
• Complete data entry, maintain contract compliance, and complete required documentation in a timely, accurate, and efficient manner.
• Attend and participate in training required and related to the program’s contract compliance with partnered funder/s.
• Participate in continuing education opportunities including agency in-service training, professional seminars, workshops, conferences, etc.
• Participate in outreach and engagement opportunities related to sharing information about the Family Support Program to increase referrals of families within the program’s service areas.
• Other assignments as needed or requested by the Family Support Supervisor

SUPERVISORY RESPONSIBILITIES

• N/A

REQUIRED EXPERIENCE AND QUALIFICATIONS

High school diploma or GED with minimum two years of experience working with families in the welfare system, at‑risk families, or providing case management services

OR

• Bachelor’s degree in social work, human services, or related field

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in social work, human services, or related field
• Bilingual:
  Fluent in Spanish and English
• Experience in providing case management services in community settings

COMPETENCIES

• Present oneself, both at and outside of work, in a manner keeping with One More Child's Core Values of Humble, Hungry, Wise, and Called.
• Demonstrate an understanding of child welfare issues to include trauma‑informed care best practices, setting boundaries, and a strength‑based perspective.
• Relate positively toparents/caregivers needing support services and establish effective relationships in varying settings and often during challenging life circumstances.
• Ability to maintain confidentiality with client and agency information.
• Ability to complete required database documentation thoroughly and in a timely manner.
• Ability to work independently and collaboratively with other team members.
• Demonstrate excellent verbal and written communication skills.
• Ability to solve complex, practical problems and effectively deal with complex variables in situations where limited standardization exists.
• Have knowledge of available community resources for children and families in Hillsborough County.
• Ability to create positive relationships with…