Lead Case Manager Residential Programs Job Tampa area,Florida USA,Social Work

Job Title

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Job

Functions

This position provides in-office case management services to families within the emergency shelter program; evaluates and assesses immediate needs; oversees accurate data quality of all files upon client entry. The Lead Case Manager connects families with services and resources. In addition, the Lead Case Manager is responsible for the outcomes reports prior to exit from Emergency Shelter and Kitchenette housing program.

Essential

Responsibilities

Provide weekly case-management services to assigned clients housed in the Emergency Shelter Program, including working with clients to determine client support plan, goals, resources, and maintains client case notes, history, and data through HMIS (Unity) utilizing best practices for keeping client information confidential.

Oversees data quality of all client files upon entry and exit from the program.

Coordinates Sanctuary groups in Emergency Shelter.

Monitors monthly coordinated entry follow ups and verifies that all updates are made within the first week of each month.

Administrative support for quality assurance in residential program services

Participates in staff and group meetings. Organize and run meetings for use in child and family related decision making (Including Family Team Conferences, Red Flags, House Celebrations, etc.)

Maintains client case notes, history, and data, utilizing best practices to keep client information confidential. Generates and compiles client outcomes and reports within Clarity for reporting to funders for program. Keep confidential records according to the Code of Ethics.

Maintains minimum weekly contact to track family progress.

Maintains professional boundaries.

Monitors grant required monthly outcomes report for residential programs, which includes Coordinated Entry, exit destinations, and benefits verification.

Provides training to Interns ensuring that proper case management guidelines are being followed.

Facilitates internal staff trainings and team meetings as instructed by leadership.

Participates in monthly collaboration meetings with other programs teams.

Visits and meets with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficient living.

Participates in Metropolitan Ministries' holiday efforts. Participates in Bridge Builders and other fund-raising events when needed.

Meets personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan. Attends required staff meetings and on-going trainings. Completes other duties as assigned.

Requirements

Bachelor's degree in Social Work or Human Services field preferred. 3-5 years of Case Management experience. Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure. Work towards obtaining licensed supervisor status to provide supervision to registered interns.

Bilingual (Spanish) preferred. Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel.

Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.

Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must have the physical, emotional, and spiritual…