Resident Care Specialist

General Purpose of the Job

Resident Care Specialist provides consistent, in-person support within Genesis Home to help foster a secure, calm, and caring residential setting for women participating in services. Scheduled primarily during weekday evenings and/or weekend daytime hours, this role helps ensure staff presence on site to monitor the home environment, respond to urgent situations, assist with conflict intervention, and support programming that strengthens residents’ emotional health, social connection, recreation, and spiritual development.

This position is designed to help sustain a respectful and stable household culture by reinforcing expectations, encouraging healthy interaction, and offering trauma-informed support that contributes to resident safety, well-being, and community life.

• Saturday
  - Sunday, 10AM - 6PM
• Monday
  - Friday, 6PM to 10PM

• Demonstrate a commitment to serving women with histories of human trafficking through a trauma-informed and compassionate approach.
• Provide staff coverage and active in-home support during assigned evening and weekend shifts.
• Help uphold a safe, orderly, and supportive residential atmosphere consistent with program guidelines and house expectations.
• Act as the primary on-site staff contact for resident questions, concerns, urgent issues, and unexpected situations during scheduled hours.
• Take appropriate action in emergencies, including notifying leadership, contacting emergency responders, or reaching out to other designated supports as needed.
• Apply trauma-informed de-escalation techniques when addressing conflict, emotional distress, behavioral concerns, or crisis situations.
• Observe resident dynamics and step in supportively when needed to encourage respectful and healthy community interactions.
• Lead, coordinate, or support activities that contribute to recreation, emotional wellness, relationship building, and spiritual encouragement.
• Promote resident involvement in meaningful evening and weekend engagement opportunities that support growth and connection.
• Record incidents, concerns, and significant events in a timely manner and communicate relevant information to leadership or the Care Team.
• Maintain professionalism, sound judgment, appropriate boundaries, and confidentiality in all interactions.
• Partner with other program staff to communicate trends, concerns, and after-hours developments that may affect resident care.
• Carry out additional responsibilities as assigned by the Supervisor.

• Evidence of deep alignment with Created Women Inc. mission and values.
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers.
• Complies with all applicable training requirements.
• Complies with all company safety, personnel, and operational policies and procedures.
• Flexible work schedule including evenings, weekends, and holidays as needed.
• Ability to remain calm under pressure and respond appropriately in emergencies.
• Ability to set appropriate limits, use sound judgment, and maintain professional boundaries.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to organize, self-direct, and facilitate group activities.
• Possess strong work ethics.
• Ability to empathize and practice trauma-informed care with those who have experienced various levels of trauma.
• Successfully pass a FDLE Level II background screening.
• Valid Florida driver’s license, ability to drive, and reliable transportation.
• Mission-driven attitude supplemented with integrity and passion.
• Adherence to the highest ethical standards, personally and professionally.
• A high level of openness and willingness to receive…