Family Services Case Manager

Lutheran Services Florida is seeking a Family Services Case Manager to support children and families through assessment, service planning, and ongoing case coordination. In this role, you will manage a caseload, complete home visits, connect clients with behavioral health, education, and community resources, and advocate for safety, stability, and well-being. You will collaborate with multidisciplinary teams, document services in compliance with agency and state standards, and participate in case staffings and court-related activities as needed.

This position thrives in a mission-driven, compassionate environment focused on strengthening families and protecting vulnerable communities across Florida.

Responsibilities

• Manage a caseload of children and families, providing comprehensive case management services
• Conduct intake and ongoing psychosocial assessments and develop individualized service plans
• Perform regular home and community visits to monitor safety, progress, and family needs
• Coordinate referrals to behavioral health, education, medical, and community resources
• Advocate for client safety, stability, and access to needed services within child- and family-serving systems
• Maintain accurate, timely documentation in accordance with agency, state, and funding requirements
• Participate in multidisciplinary team meetings, staffings, and court-related activities as required
• Educate families on available services, rights, and responsibilities to support long-term stability
• Respond to crises and safety concerns using appropriate de-escalation and reporting procedures
• Collaborate with supervisors and colleagues to improve service quality and client outcomes

Required Skills

• Case management
• Psychosocial assessment
• Service planning
• Knowledge of child welfare systems
• Crisis intervention
• Community resource navigation
• Documentation and reporting
• Familiarity with behavioral health services
• Home visiting
• Basic computer and case management software