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Emergency Shelter Case Manager

Job in Tampa, Hillsborough County, Florida, 33601, USA
Listing for: Metropolitan Ministries, Inc.
Full Time, Part Time position
Listed on 2026-10-01
Job specializations:
  • Social Work
    Family Advocacy & Support Services, Human Services/ Social Work, Community Support Services, Community Health
Salary/Wage Range or Industry Benchmark: 43000 USD Yearly USD 43000.00 YEAR
Job Description & How to Apply Below
Description:

About Us:

  • If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
  • Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
  • We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:


· Salary:$43,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees.

· 11 days of PTO and 10 paid holidays annually.

· Option to participate in the 401K plan with employer match.

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Case Manager provides in-office and mobile case management services; evaluates and assesses immediate needs; coaches clients in the development of self-sufficiency plans; functions as a liaison between clients, community service providers and program component staff. In addition, the Case Manager connects families with services and refers First Hug and other services for families.

Essential Responsibilities:

  • Provide Case Management services to Emergency Shelter families, developing a treatment plan (Case plan), coordinating all services for families, and directing clients to other areas of assistance.
  • Participate in weekly staff and group meetings. Organize and lead meetings for family related decision making.
  • Maintains client case notes, history, and data, utilizing best practices to keep client information confidential according to the Code of Ethics.
  • Maintain accurate client information at program entry as well as at exit to meet the contractual expectations of the Emergency Shelter Program.
  • Maintain professional boundaries.
  • Coordinate with all Metropolitan Ministries programs staff to ensure each service will be utilized to best meet the needs of the family. Incorporate all staff in follow-through of service utilization.
  • Work closely with community partners to develop plans for assisting with specific family needs. Provide training opportunities for staff and community providers on Emergency Shelter services.
  • Maintain minimum weekly contact with Families to track program progress.
  • Develop and implement group learning opportunities for Families and their children.
  • Respond to emergency situations related to assigned families and provide any information or services to support overnight team members.
  • Maintain all Emergency Shelter forms and documents needed for working with Emergency Shelter families.
  • Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficiency.
  • Assist with client room inspections when assistance is needed from the CLA team.
  • Meet personal goals and actively contributes to the achievement of departmental and organizational goals.
  • Support team in other tasks as assigned. Attend all required staff meetings and on-going trainings. Support the holiday tent operations as directed.
  • Requirements:

    Education and Experience:

    A minimum of a Bachelor’s degree in the human services field and two years of work experience. Equivalent combination of education and experience will be…

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