Senior Principal ServiceNow Engineer

** Req :
** RQ224757

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Secret

** Public Trust/Other

Required:

** None

** Job Family:
** IT Infrastructure and Operations

*
* Skills:

*
* Dashboard Development,Database Management,Service Now Implementation,Service Now Platform

*
* Certifications:

*
* Certified System Administrator (CSA) | Service Now
- Service Now, Certified Application Developer (CAD) | Service Now
- Service Now, CompTIA Security+ CE | CompTIA
- CompTIA

*
* Experience:

*
* 6 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* Seize your opportunity to make a personal impact as a  
** Senior Principal Service Now Engineer
** supporting the  
** USCENTCOM Information Technology Services (CITS) Program
** in support of the  
** USCENTCOM J6
** in  
** Tampa, FL** . At GDIT, people are our differentiators. As a Senior Principal Service Now Engineer, you will help ensure today is safe and tomorrow is smarter.

The Senior Principal Service Now Engineer serves as a  
** senior technical authority
** responsible for the configuration, implementation, enhancement, and sustainment of Service Now solutions in a complex enterprise environment. This role requires deep practical experience across Service Now development, module implementation, integrations, security, and operational support. The ideal candidate will bring strong technical expertise, sound judgment, and the ability to deliver secure, scalable, and maintainable Service Now capabilities that support mission and business requirements.

This position requires a senior-level engineer who remains directly involved in technical execution while also providing technical leadership for implementation efforts, guiding complex engineering decisions, establishing engineering standards and best practices, mentoring team members, and serving as a primary technical escalation point for Service Now-related issues.

** How a Senior Principal Service Now Engineer will Make an Impact:*
* + Lead hands-on configuration, implementation, enhancement, and sustainment of Service Now solutions in support of mission and business requirements

+ Provide technical leadership for complex Service Now implementation and enhancement efforts, including guidance on engineering standards, best practices, and technical decisions

+ Develop and support workflows, business rules, client scripts, UI policies, forms, and service catalog capabilities across the platform

+ Implement and support  
** ITOM, ITAM, and SPM
** modules, including related capabilities such as Discovery, Service Mapping, Event Management, and Asset Management

+ Build and maintain integrations using  
** REST, SOAP, LDAP, and SSO*
* + Serve as a senior technical escalation point, mentor junior and mid-level team members, and support continuous improvement in Service Now engineering practices

+ Troubleshoot issues, support upgrades, maintain security controls, and develop dashboards, reports, and technical documentation

** What You'll Need to Succeed:*
* *
* Education:

*
* + Bachelor's degree with focus in Computer Science, Information Technology, or a related field (master's degree preferred).

*
* Required Experience:

*
* + 6+ years of substantial hands-on Service Now engineering, configuration, implementation, and sustainment experience

+ Proven experience delivering and supporting Service Now capabilities in complex enterprise environments

** Required Technical

Skills:

*
* + Extensive hands-on experience with  
** Service Now configuration, implementation, development, and support*
* + Strong experience implementing and supporting  
** Service Now ITOM, ITAM, and SPM*
* + Proficiency in  
** JavaScript, Glide API, and Service Now development tools*
* + Experience configuring and developing  
** business rules, client scripts, UI policies, UI actions, workflows, forms, tables, and service catalog capabilities*
* + Experience implementing and supporting integrations using  
** REST, SOAP, LDAP, and SSO*
* +  
** Develop and maintain dashboards, KPIs, reports, and analytics to support operational awareness, service performance, and decision-making*
* +

Experience with  
** Discovery, Service Mapping, Event…