Software Engineer – Conversational AI

Hybrid
- Tampa, FL About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders-people who take ownership, move quickly, and solve problems at the system level.

We're seeking a Software Engineer
- Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.

• Design and develop Type Script AWS Lambda REST APIs for AI voice agents.
• Build and maintain conversational AI agents in Eleven Labs and Zoom Virtual Agent (ZVA).
• Perform prompt engineering, tool definition, and agent optimization.
• Write unit and integration tests following TDD best practices.
• Develop Infrastructure as Code using AWS CDK (Type Script).
• Integrate with Twilio or similar telephony platforms for calls and SMS.
• Monitor, troubleshoot, and optimize production systems using Cloud Watch.
• Participate in code reviews and architectural decisions.
• Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.

• Production experience with Type Script, Node.js, and AWS.
• REST API development using API Gateway or similar technologies.
• Experience with conversational AI platforms (Eleven Labs, ZVA, AWS Lex, Dialogflow, or similar).
• Prompt engineering and AI agent configuration experience.
• AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, Event Bridge, and AWS CDK.
• Experience integrating Twilio or other telephony providers.
• Strong TDD practices using Jest or similar frameworks.
• Knowledge of IAM, secrets management, secure API design, and Git workflows.
• Ability to collaborate in a fast-paced engineering environment.

• Hub Spot CRM integrations
• Git Hub Actions CI/CD pipelines
• SQL, Redshift, Athena, or similar analytics platforms
• Cloud Watch dashboards and observability
• Event Bridge Scheduler experience

• Node.js & Type Script
• AWS Lambda, API Gateway, CDK
• DynamoDB, Amazon S3
• SQS, SNS, Event Bridge Scheduler
• Twilio
• Eleven Labs & Zoom Virtual Agent
• Cloud Watch & pino structured logging
• Git & Git Hub

• Build cutting-edge AI solutions with real business impact.
• Work alongside a collaborative, high-performing engineering team.
• Own scalable systems that directly improve the customer experience.
• Join a company that values innovation, ownership, and execution.

• Competitive base salary
• Performance bonus opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Hybrid work environment in Tampa, FL