Senior Principal ServiceNow Engineer

Senior Principal Service Now Engineer

The Senior Principal Service Now Engineer serves as a senior technical authority responsible for the configuration, implementation, enhancement, and sustainment of Service Now solutions in a complex enterprise environment. This role requires deep practical experience across Service Now development, module implementation, integrations, security, and operational support. The ideal candidate will bring strong technical expertise, sound judgment, and the ability to deliver secure, scalable, and maintainable Service Now capabilities that support mission and business requirements.

This position requires a senior-level engineer who remains directly involved in technical execution while also providing technical leadership for implementation efforts, guiding complex engineering decisions, establishing engineering standards and best practices, mentoring team members, and serving as a primary technical escalation point for Service Now-related issues.

How a Senior Principal Service Now Engineer will Make an Impact:

• Lead hands-on configuration, implementation, enhancement, and sustainment of Service Now solutions in support of mission and business requirements
• Provide technical leadership for complex Service Now implementation and enhancement efforts, including guidance on engineering standards, best practices, and technical decisions
• Develop and support workflows, business rules, client scripts, UI policies, forms, and service catalog capabilities across the platform
• Implement and support ITOM, ITAM, and SPM modules, including related capabilities such as Discovery, Service Mapping, Event Management, and Asset Management
• Build and maintain integrations using REST, SOAP, LDAP, and SSO
• Serve as a senior technical escalation point, mentor junior and mid-level team members, and support continuous improvement in Service Now engineering practices
• Troubleshoot issues, support upgrades, maintain security controls, and develop dashboards, reports, and technical documentation

Required Experience:

• 6+ years of substantial hands-on Service Now engineering, configuration, implementation, and sustainment experience
• Proven experience delivering and supporting Service Now capabilities in complex enterprise environments

Required Technical

Skills:

• Extensive hands-on experience with Service Now configuration, implementation, development, and support
• Strong experience implementing and supporting Service Now ITOM, ITAM, and SPM
• Proficiency in JavaScript, Glide API, and Service Now development tools
• Experience configuring and developing business rules, client scripts, UI policies, UI actions, workflows, forms, tables, and service catalog capabilities
• Experience implementing and supporting integrations using REST, SOAP, LDAP, and SSO
• Develop and maintain dashboards, KPIs, reports, and analytics to support operational awareness, service performance, and decision-making
• Experience with Discovery, Service Mapping, Event Management, Asset Management, and SPM/PPM-related capabilities
• Experience with database management and performance optimization, preferably MariaDB is a plus
• Demonstrated ability to support platform upgrades and deployments with minimal operational disruption

Required

Skills and Abilities:

• Strong verbal and written communication skills, including the ability to clearly communicate technical information to a variety of audiences
• Strong interpersonal and collaboration skills with the ability to work effectively across technical and functional teams
• Demonstrated leadership, professionalism, initiative, and a customer-focused attitude
• Strong analytical, troubleshooting, and problem-solving skills with attention to detail
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment

Preferred

Skills:

• Experience with additional Service Now modules such as ITSM, CMDB, Service Catalog, Knowledge Management, and GRC
• Service Now certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant implementation specialist certifications
• Familiarity with DoD security requirements and mission support environments
• Master's degree in Computer Science, Information Technology, or a related field

Security Clearance Level: Active Secret clearance (must be eligible to obtain or maintain)

Location:

Mac Dill AFB, potential for Hybrid work schedule