Senior Associate, OpenText Developer

Senior Associate, Open Text Developer

Location Designation:
Hybrid - 3 days per week

At New York Life Direct, you'll be joining the nation's #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.

We are seeking a Senior Associate, Open Text Developer to design, develop, and support enterprise Customer Communication Management (CCM) solutions using Open Text Exstream. This role is responsible for building and maintaining scalable document composition applications that support critical customer communications across multiple delivery channels. Working closely with business partners, architects, infrastructure teams, and application developers, you will help modernize CCM platforms, support cloud migration initiatives, and ensure reliable, compliant document generation.

The ideal candidate brings strong Open Text Exstream expertise, cloud development experience, and a collaborative approach to delivering high-quality enterprise solutions. Experience with IBM Data Stage is a strong plus, enabling support for upstream data integration and enterprise workflows.

• Design, develop, and maintain Open Text Exstream document composition applications across cloud and on-premises environments, supporting high-quality, multi-channel customer communications.
• Analyze existing CCM solutions, support Command Center migration and modernization initiatives, and partner with cross-functional stakeholders to deliver scalable, enterprise-ready solutions.
• Develop and execute unit testing, validate document templates, troubleshoot complex production issues, and ensure quality, compliance, and operational stability throughout the development lifecycle.
• Collaborate with architecture, infrastructure, security, and business teams to implement integrations, APIs, orchestration workflows, and CI/CD practices that align with enterprise standards.
• Provide technical leadership through mentoring junior developers, contributing to architectural decisions, and producing clear technical documentation, design specifications, and support guides.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 6–10 years of experience developing enterprise Customer Communication Management (CCM) solutions with deep expertise in Open Text Exstream, including template development and multi-channel output (print, email, web, SMS, and archive).
• Experience designing enterprise client/server applications and providing technical guidance for Open Text Exstream implementations.
• Strong knowledge of AWS services, including EC2, S3, Lambda, IAM, Cloud Watch, networking, and security, with experience developing cloud-based applications.
• Experience building APIs, integrations, orchestration workflows, and working with diverse enterprise data sources and messaging architectures.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work effectively in cross-functional teams and mentor less experienced developers.

• Experience with IBM Data Stage ETL design, job development, troubleshooting, or reusable component development.
• Experience implementing Infrastructure as Code using Terraform or AWS Cloud Formation and supporting CI/CD pipelines and Dev Ops practices.
• Experience working within financial services or other highly regulated industries supporting enterprise document management solutions.
• AWS and/or Open Text certifications.

Pay Transparency

Salary Range: $105,000-$140,000

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.