Bank Operations Officer

Job Description and Responsibilities

The role of the Card Operations Officer is to facilitate the processing of payments and postings from internal stakeholders on a daily basis within the specified SLA, in addition to managing queries from internally. This role entails the candidate to be working closely with Team Manager to ensure all deliverables are met for the team.

• Processing of Fund Transfer, Smart Pay, Cashplus, Balance Transfer, Refunds requests
• Ensuring accuracy of financial entries posted
• Tracking of own daily productivity on trackers
• Handling of emails from internal stakeholders
• Timely closure of service requests assigned
• Assist in the reconciliation of ledgers used for Card Operations
• Ensure all documents are filed and archived in accordance with bank and regulatory policy
• Adherence to risk and compliance standards of the bank
• Team player and demonstrates personal excellence in going beyond
• Performing any other administrative tasks as required by the management

• Diploma/Degree Holder
• Preferably 1-2 years of relevant banking experience
• Independent and able to multi-task and cope with change in a fast-paced environment
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communication skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Power Point