Operations & Customer Service Executive

Operations cum Customer Service Executive

We are seeking a hands-on and experienced Operations cum Customer Service Executive to join our international trading team. This position requires a strong grasp of export/import documentation
, excellent communication in English
, and the ability to personally manage daily operations. The ideal candidate is proactive, detail-oriented, and capable of balancing people management with direct involvement in execution.

• Demonstrates a solid understanding of the end-to-end supply chain process, including procurement, inventory management, logistics, and final delivery to customers. Understands how each function impacts cost, lead time, service level, and overall business performance
• Be actively involved in daily tasks – from order entry, shipment booking, to document checking
• Prepare and review shipping documentation
  :
  Commercial Invoice, Packing List, BL, COO, and LC-related paperwork
• Coordinate with suppliers, shipping agents, freight forwarders, and customers to ensure on-time delivery
• Handle customer communication, follow-ups, and complaint resolution directly
• Track and update shipment schedules, monitor delivery timelines, and elevate issues when needed
• Work closely with the sales and finance teams to manage stock allocation and payment status
• Develop and enforce standard operating procedures (SOPs) and documentation guidelines
• Provide training, coaching, and performance feedback to junior staff (depend on the position)
• Submit regular reports to management on operational efficiency and team performance

• Bachelor’s Degree in Business, International Trade, Logistics, or related field
• Minimum 2–5 years of experience in international trade operations.
• Strong hands‑on knowledge of export/import processes and documentation
• Fluent in English – both written and spoken (daily communication with overseas parties.)
• Able to multitask
  , take initiative, and work under pressure in a fast‑paced environment
• Excellent organizational and problem‑solving skills.

Remote candidates across Indonesia are encouraged to apply

• Experience in raw materials or industrial product trading is a plus.
• Work hands‑on in global trade ops. Manage shipments, documents, and a team. English a must. Knowledge of worldwide logistics is key.
• Proactive team player with a strong sense of responsibility and urgency.