Operation General Manager Hotel

This position will be placed for one of our business of PT Paramount Enterprise International.

• Operational Oversight:
  Manage daily hotel operations, including room bookings, guest services, housekeeping, and maintenance to ensure guest satisfaction and operational efficiency.
• Staff Management:
  Recruit, train, and supervise staff across various departments, ensuring high performance and adherence to hotel standards.
• Financial Management:
  Develop and implement business strategies to achieve financial goals, including setting room rates, budgeting, and forecasting revenue and expenses.
• Customer Service:
  Handle customer complaints and queries, ensuring a high level of guest satisfaction and addressing any issues promptly.
• Quality Control:
  Maintain high standards of cleanliness, presentation, and service delivery throughout the hotel.
• Health and Safety:
  Ensure compliance with health and safety legislation and licensing laws.
• Strategic Planning:
  Plan and direct hotel operations to achieve business objectives and maximize profitability.
• Communication:
  Promote a positive employee relations culture through effective communication and regular team meetings.

• Min. Bachelor Degree in hospitality management, business administration, or a related field.
• Min. 5 years experience as GM Operation Hotel.
• Proven leadership skills and experience in managing hotel operations and staff.
• Excellent customer service skills to ensure guest satisfaction.
• Strong communication and interpersonal skills to effectively manage staff and interact with guests.
• Ability to handle multiple tasks and work under pressure.