Food & Beverage Supervisor - Graha Nobu

Under the direction of the Office Manager, and within the limits of established Aryaduta Hotel & Group Policies and Procedures, oversees and manages all aspects of the Executive Lounge operation at Graha Nobu Bank. Responsible for delivering personalized, discreet, and exceptional hospitality services to VVIP guests, bank executives, and authorized lounge users, while ensuring smooth daily operations and maintaining the highest standards of service, professionalism, and confidentiality.

What you will do:

Guest Service Management

Always greet and welcome guests promptly in a warm, courteous, and professional manner.

Provide personalized and attentive service to VIP guests, bank executives, and authorized lounge users.

Verify guest eligibility and access in accordance with established Executive Lounge and Graha Nobu Bank policies.

Anticipate guest needs and respond promptly, discreetly, and tactfully to requests and special arrangements.

Ensure guests receive efficient and personalized service throughout their lounge experience.

Maintain a professional appearance, positive attitude, and appropriate etiquette in all guest interactions.

Assist guests with seating arrangements, lounge facilities, refreshments, and other service-related requests.

Handle guest feedback and complaints professionally, escalating issues to the appropriate management when necessary.

Maintain guest confidentiality and exercise discretion when handling information related to VIP guests, bank executives, and business activities.

Oversee the daily operations of the Executive Lounge, ensuring that all services run smoothly and efficiently.

Ensure the lounge is properly prepared before opening, including seating arrangements, table settings, amenities, and service stations.

Monitor the availability, presentation, replenishment, and quality of food, beverages, and other lounge amenities.

Coordinate with the kitchen and relevant Food & Beverage teams to ensure timely replenishment and consistent service quality.

Ensure that food and beverages are presented according to established hotel and Executive Lounge standards.

Monitor guest traffic and service requirements to ensure adequate operational coverage during peak periods and special occasions.

Maintain a clean, organized, comfortable, and welcoming lounge environment throughout the operating hours.

Coordinate with Graha Nobu Bank representatives regarding operational requirements, guest arrangements, and special service requests.

Food & Beverage Service

Maintain comprehensive knowledge of the food and beverage offerings available in the Executive Lounge.

Provide accurate information regarding menu items, ingredients, dietary requirements, and available refreshments.

Ensure that food and beverages are served according to established service and presentation standards.

Monitor buffet and refreshment stations to ensure proper display, cleanliness, freshness, and timely replenishment.

Ensure appropriate handling, storage, and presentation of food and beverages in compliance with food safety standards.

Coordinate with the kitchen and service teams to address menu-related inquiries, special dietary requests, and product availability.

Monitor consumption and stock levels of food, beverages, amenities, and operating supplies, reporting replenishment requirements to the superior.

Staff Supervision & Training

Ensure that hotel brand standards, Executive Lounge procedures, and applicable Graha Nobu Bank service requirements are consistently implemented.

Take an active role in coaching, training, and developing team members to maintain high standards of service.

Conduct daily briefings to communicate operational updates, guest requirements, service expectations, and special…