Technical Support & Warranty Section Head – Heavy Equipment

Technical Support & Warranty Section Head – Heavy Equipment About the role

We are seeking a Technical Support & Warranty Section Head – Heavy Equipment to join PT Maximus Indo Asia in Tangerang, Banten. This is a contract position that offers a strategic opportunity to lead and oversee the technical support and warranty operations for our heavy equipment division. As Section Head, you will be responsible for managing a team that ensures our customers receive exceptional after-sales support, whilst maintaining warranty compliance and operational excellence.

This leadership role is crucial to our business objectives, as it directly impacts customer satisfaction, equipment performance, and the company's reputation in the mechanical engineering and heavy equipment sector.

• Lead and manage the technical support and warranty section, overseeing a team of technicians and support staff to ensure efficient operations and service delivery
• Develop and implement technical support policies, procedures, and best practices to maximise equipment uptime and customer satisfaction
• Manage warranty claims, ensuring accurate documentation, timely processing, and compliance with warranty terms and conditions
• Coordinate with engineering and operations teams to identify recurring equipment issues and develop corrective action plans
• Provide technical guidance and training to support staff on heavy equipment diagnosis, maintenance, and repair procedures
• Monitor and analyse technical performance metrics, warranty expenditure, and customer feedback to identify areas for improvement
• Establish and maintain relationships with key customers, addressing their technical concerns and ensuring service level agreements are met
• Manage spare parts inventory and procurement for warranty and support operations
• Prepare reports on warranty costs, technical incidents, and team performance for senior management
• Investigate equipment failures and warranty claims to determine root causes and prevent future occurrences

• Minimum 8-10 years of experience in technical support, warranty management, or after-sales service within the heavy equipment or mechanical engineering industry
• Proven leadership experience managing technical teams and directing operational functions within a manufacturing or equipment service environment
• Strong technical knowledge of heavy equipment systems, including hydraulics, pneumatics, electrical systems, and mechanical components
• Excellent understanding of warranty management processes, claims handling, and compliance requirements
• Demonstrated ability to analyse technical data, identify trends, and implement solutions to reduce warranty costs and improve equipment reliability
• Strong communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external customers
• Experience in staff training, development, and performance management
• Problem-solving skills with a focus on continuous improvement and operational efficiency
• Knowledge of relevant Indonesian regulations and industry standards for heavy equipment is desirable
• Proficiency in English is required;
  Indonesian language skills are advantageous

At PT Maximus Indo Asia, we value our employees and are committed to providing a supportive work environment. We offer competitive remuneration commensurate with experience and qualifications. This contract position provides the opportunity to lead a dynamic technical team and make a significant impact on our operations. We encourage a culture of continuous learning and professional development, providing opportunities for staff to expand their technical expertise and leadership capabilities.

We also foster a collaborative workplace where innovation and excellence are recognised and rewarded. As a contract role, flexibility and clear terms of engagement are built into this position to suit both the company's and the successful candidate's requirements.

PT Maximus Indo Asia is a leading provider of mechanical engineering solutions and heavy equipment services in the region. We are committed to delivering high-quality products and exceptional customer support to our diverse clientele. Our company operates with a focus on technical excellence, operational efficiency, and customer satisfaction. We pride ourselves on our experienced team of professionals and our ability to provide reliable, innovative solutions within the mechanical engineering and heavy equipment sectors.

We are dedicated to maintaining the highest standards of service and supporting the growth and development of our team members.