Inventory & E-commerce Operations Coordinator

Description

The Inventory & E-commerce Operations Coordinator ensures accurate and timely execution of daily small parcel orders across eCommerce platforms. This role manages production waves, inventory counts, and shipping documentation within the ERP/WMS, while resolving order issues and supporting cross‑functional teams. The Coordinator is accountable for meeting fulfillment KPIs, maintaining organized work areas, and contributing to continuous improvement and safety initiatives.

• Shift Times
  : 7am to 3:30pm, with flexibility needed during peak season volume.
• Pay Schedule
  :
  Weekly

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Oversee all e-commerce demand and ensure daily execution of small parcel orders across platforms.
• Monitor and optimize production waves, work orders, and shipping documentation using designated ERP system.
• Proactively identify and resolve order issues, implementing in-process corrections and collaborating with Ecommerce SME, IT, Customer Service, and Production teams.
• Track and exceed KPIs for order accuracy, on-time shipments, and inventory performance; investigate delays and reroute orders as needed.
• Manage daily inventory cycle counts, analyze discrepancies, and recommend corrective actions to improve accuracy and reduce scrap.
• Maintain organized pick areas and support 5S audits in warehouse and production zones.
• Ensure timely receipt and processing of packing slips and invoices; support Finance with invoice matching and scrap reporting.
• Collaborate with cross-functional teams to optimize workload, capacity, and inventory levels for e-commerce and dropship fulfillment.
• Participate in continuous improvement initiatives and cross-functional problem-solving.
• Maintain a safe and orderly work environment and enforce adherence to safety policies.
• Maintain a forklift driver certification.
• Other duties as assigned by leadership.

Comfort Research offers a generous benefits program that includes:

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with a generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts

• High School Diploma or GED required.
• 3+ years of experience in a manufacturing or warehouse environment, with exposure to e-commerce operations.
• Experience with Warehouse Management Systems (WMS), preferably ASCTrac.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Proficiency in Microsoft Office, especially Excel, Word, Outlook, and Teams.
• Effective communication and problem-solving skills across teams and departments.
• Familiarity with inventory tools and order management systems.
• Basic math skills and the ability to follow standardized work procedures.
• Comfortable with repetitive tasks and physical demands, including lifting up to 50 lbs.