SENIOR CLERK

Senior Clerk - Open Competitive

The Department of Health in Pinellas County has a Senior Clerk position open in the Medical Services Program. The successful applicant will work at the Tarpon Springs Health Department two days per week and at the Clearwater Health Department three days per week, and may be required to travel to other DOH Pinellas Clinic locations as needed for coverage.

Requisition No: 867723
Agency:
Department of Health

Working Title:

SENIOR CLERK
- Pay Plan:
Career Service
Position Number:
Salary: 34,760.00
Posting Closing Date: 01/19/2026

The successful incumbent will work in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients.
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information.
• Schedules client appointments and completes appointment reminder phone calls.
• Completes client check‑out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS). Provides receipts to clients.
• Reconciles cash, check and credit card payments.
• Prepares the bank deposit daily and completes the cashier close‑out process in accordance with all documented procedures and policies.
• Resolves routine billing errors and omissions with clinic staff.
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from staff and clients.
• Scans and documents to client medical records.
• Processes requests for copies of medical records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machines and scanners. Orders supplies for admitting area when needed.

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self‑monitor work for accuracy and maximum productivity.
• Ability to use multiple computer programs and software such as Microsoft Office to retrieve and/or input data.
• Strong internal and external customer service skills.
• Ability to independently solve problems.
• Strong verbal and written communication skills and good listening skills.
• Ability to work effectively and cooperatively with others.
• Knowledge of patient confidentiality laws.
• Ability to work with a diverse population.
• Ability to review data for accuracy and completeness.
• Ability to perform mathematical calculations.
• Knowledge of medical insurance.
• Ability to prepare accurate reports and correspondence.

Minimum

• At least 2 years of computer experience.
• At least 2 years’ experience working in a fast‑paced customer service position.

Preferred

• 6 months’ cash handling experience.
• At least 1 year experience working in a medical office setting.
• Bilingual in Spanish and English.

Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the healthiest state in the nation.
Values:

• Innovation:
We search for creative solutions and manage resources wisely.

•

Collaboration:

We use teamwork to achieve common goals & solve problems.

• Accountability:
We perform with integrity & respect.

• Responsiveness:
We achieve our mission by serving our customers & engaging our partners.

• Excellence:
We promote quality outcomes through learning & continuous performance improvement.

• 301 S Disston Ave, Tarpon Springs, FL 34689
• 310 N Myrtle Ave, Clearwater, FL 33755

When you work for the State of Florida, you gain a competitive compensation package that includes:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions;
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.