Information Technology Specialist

Overview

The purpose of this position is to solve complex technical challenges, leveraging expertise in multiple areas to support city operations and business goals. Maintain critical IT infrastructure, protect data, and anticipate future needs, aligning with industry standards.

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Demonstrates intermediate-level proficiency in two of the departmental section disciplines:
  Database Administration, Network Management, Desktop Management, Server Management, Application Design, Application Development, Enterprise Architecture, Security Management, Quality Assurance, Incident Management, Financial Management, Project Management, Document Management, Service Management, Asset Management, Production Application Services, Storage Area Network, Middleware Management.
• Demonstrates intermediate-level job knowledge, quality, dependability, judgment, communications and initiative, with demonstrated intermediate-level proficiency in meeting design specifications of computer systems, programs and operating systems, with the following core competencies:
  Analysis, Design, Business Process Improvement, Data Modeling, Development, Planning, Implementation, Test Script Development, Monitoring/Controls, Troubleshooting/Problem Solving, Documentation, and Service Motivation.
• Demonstrates technical support that fosters commitment, team spirit, pride and trust. Facilitates and fosters open communication and cooperation within the organization and with customer groups in a team environment.
• Supports organizational change that fosters a quality of service essential to high performance. Supports a shared vision and is able to work with others to translate vision into actions and meaningful contributions that drive performance to higher levels of effectiveness and productivity.
• Shows initiative; effectively manages and performs personal daily activities and multiple minor projects under the discipline of defined departmental business processes.
• Executes project plans/schedules, tasks, work assignments and critical milestones, with a demonstrated ability to focus on priority tasks.
• Identifies and analyzes minor problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to problems.
• Takes ownership of assignments and minor cross-sectional problems and works with a team to resolve, with an appropriate sense of urgency.
• Communicates effectively, both verbally and in writing, to peers, management and customers at various levels of the organization. Prepares and delivers occasional section-level presentations to various audiences using clear, concise and effective communication.
• Supports Cameras and Door Controllers at Public Safety Facilities and Fire Stations.
• Performs related work as assigned.

• Bachelor’s degree in computer science, Information Technology or related discipline.
• Six years of information technology in an assignment subject matter or related experience or an equivalent combination of education, training and experience.

• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Strong customer service skills with the ability to translate technical steps into clear, calm guidance. Demonstrates consistent documentation discipline and comfort working in an audit driven environment. Proven ability to manage competing priorities, meet deadlines, and provide proactive status updates. Exercises sound judgment and strict discretion when handling sensitive employee, financial, and operational information.

Employment is contingent upon the ability to successfully pass FBI and FDLE Level 2 state and federal background clearance, obtain and maintain Level 4 Security and Privacy certification as required, and successfully complete a drug screen and credit check.

PHYSICAL DEMANDS:
Group A

Physical demands refer to the requirements for…