Sr. ServiceNow Techno-Functional Consultant
Job in
Tarrytown, Westchester County, New York, 10591, USA
Listed on 2026-07-01
Listing for:
United IT
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
Sr. Service Now Techno-Functional Consultant
Location:
Tarrytown NY 10591
Role Overview
A Service Now Technical Functional Consultant acts as both a technical implementer and a business process advisor. You’ll design, configure, customize, integrate, and maintain Service Now modules, ensuring they align with client needs and best practices.
Key Responsibilities
- Requirement Gathering & Analysis Engage with stakeholders to collect and document functional and technical requirements. Translate these into user stories, acceptance criteria, and test plans.
- Solution Design & Configuration Configure Service Now modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain) using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and dashboards.
- Workshops & Stakeholder Facilitation Lead design and process workshops to analyze current and future-state processes. Conduct gap analysis and recommend improvements.
- Deployment & Support Assist with deployment, code migration, issue triage post-implementation, and ongoing support including enhancements and bug fixes.
- Documentation & Training Create business requirement documents, system design specs, user guides, and deliver training for system users and administrators.
- Integration & Data Migration Plan and execute integrations with external systems (ERP, HRIS, CMDB), data extraction/migration, and maintain data integrity.
- Governance & Best Practices Ensure solutions adhere to Service Now best practices focused on configuration over customization, platform standards, coding guidelines, and ITIL principles.
- Client Relationship Management Serve as the key technical advisor, guiding clients to leverage standard capabilities, improve processes, and optimize ROI. Provide continuous feedback to product teams.
- Required Skills & Qualifications
- Service Now Expertise Hands-on experience with multiple Service Now modules such as ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain solutions. Certifications like CIS-Systems Administrator, Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.).
- Technical Proficiency Advanced knowledge of JavaScript, Service Now Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques.
- Functional & Analytical Acumen Strong understanding of business process mapping, workflow optimization, and ITIL. Excellent analytical and problem-solving capabilities.
- Communication & Stakeholder Management Exceptional verbal and written communication skills to work with technical and business audiences; workshop facilitation experience.
- Consultative & Client-Centric Experience in a client-facing consulting role, delivering guidance, training, and continuous value. CNX (client outcomes advisor).
- Project Delivery & Methodologies Familiarity with Agile/Scrum SDLC. Capability to oversee development, testing, delivery pilots, and post-launch support.
- Desired Additional Skills Knowledge of performance analytics, AI integration, and emerging Service Now features.
Typical Qualifications & Experience
- Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
- 9+ years in Service Now implementation and consulting roles
- Relevant Service Now certifications (CIS, Implementation Specialist).
- Proven track record in leading or contributing to full life cycle Service Now projects.
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