Customer Service Agent Job Taunton area,Massachusetts USA,Customer Service/HelpDesk

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Shift: Monday
-Friday | 9am - 6pm

* Candidates with bilingual skills are encouraged to apply.

Responsibilities:

Product Expertise:
Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
Customer Inquiries:
Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
Order Processing:
Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
Issue Resolution:
Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
Inventory Awareness:
Stay informed about inventory levels and product updates to provide accurate information to customers.
Collaboration with Teams:
Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
Feedback Collection:
Collect customer feedback and suggest improvements in products, services, or processes to management

Qualifications/Skills:

High school diploma or equivalent; automotive parts or collision repair training is a plus.
Experience in customer service, preferably in the automotive or collision repair industry.
Strong understanding of automotive parts and their applications.
Proficiency in CRM software and order management systems.
Excellent communication and interpersonal skills.
Technical aptitude with automotive parts and repair processes.
Attention to detail and accuracy in order processing.
Strong problem-solving and negotiation skills.
Ability to multitask and prioritize in a fast-paced environment.
Bilingual:
English and Spanish
Call Center experience
Be at least 18 years old

What We Offer:

Health, Dental & Vision Insurance
Health Savings Account (HSA) with Employer Contribution
Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
401K Retirement Plan
Paid Training
Paid Time Off
Paid Sick Days
Paid Holidays, Including 1 Floating Holiday (Your Birthday)
Weekly Pay
M-F work week;
No weekends

Employee Perks:

Casual Dress Code
Teamwork Environment
Fun Anniversary Party
Free Parking
Employee Recognition
Free Company Apparel

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

* Empire Auto Parts participates in E-verify. Link:

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.


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