Customer Service Representative; Corporate

Customer Service Representative (Corporate) at Martignetti Companies

Taunton, Massachusetts, United States - Full Time

• Customer Service
• Problem Solving
• Communication
• Data Entry
• Order Processing
• Product Knowledge
• Time Management
• Conflict Resolution
• Teamwork
• PC Skills
• Email Management
• Intranet Usage

• Resolve customer questions, complaints, and requests via telephone or e‑mail.
• Adhere to internal policies and procedures while utilizing product knowledge to meet productivity and quality standards.
• Develop and maintain working knowledge of internal policies, procedures, and products.
• Ensure compliance with organizational policies and procedures.
• Assist customers and sales staff on order status and answer questions about pricing and product availability.
• Direct callers to the appropriate department as required.
• Accurately code and process orders for customers and sales staff.
• Resolve product or service problems by clarifying the complaint, determining the cause, explaining solutions, expediting corrections, and following up to ensure resolution.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Escalate difficult customer situations to the appropriate party.
• Participate in achieving department service levels and goals as part of the team effort.
• Increase industry knowledge by attending educational workshops, reviewing professional publications, and researching on the Internet.
• Review and release orders that meet company guidelines.
• Manage department voicemail and email boxes to ensure orders are entered timely and accurately.
• Provide backup coverage for the reception area.

• Effective verbal and listening skills for courteous and professional customer service.
• Effective PC skills, including electronic mail, intranet, and industry standard applications.
• Ability to remain calm and courteous during difficult calls and requests.
• Ability to develop and maintain working knowledge of the organization’s products and services.
• Ability to work well in a team environment.
• High School diploma or equivalency certificate required.
• Minimum 2 years of experience in customer service.
• Proficient in Microsoft Office and familiar with order entry and inventory systems.

• High School diploma or equivalency certificate required.
• Minimum 3 years’ experience in customer service.
• Proficiency in Microsoft Office and familiarity with order entry and inventory systems.

Work performed requires no measurable physical exertion, may require lifting objects up to 10 pounds; normal office environment with intermittent standing/sitting; moderate concentration needed; minimal potential for injury.

At Martignetti Companies, we have a strong commitment to Diversity, Equity, and Inclusion and aspire to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging. Martignetti is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws.

In addition to federal law requirements, Martignetti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. EEO M/F/D/V

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.