MH Switchboard Operator

SUMMARY

Responsible for handling incoming calls. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors, which tell us how we work together and how we get things done:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Opens/closes switchboard following standard procedure.
• Screens all calls and, following clinic guidelines, directs them appropriately to physicians, other medical personnel, administrators, and support staff.
• Keeps records of switchboard function as directed.
• Takes messages following guidelines related to timeliness.
• Places return calls as requested.
• Pages staff and makes announcements as directed.
• Announces emergencies following clinic protocol.
• Assists other departments as directed.
• Demonstrates current competencies applicable to job position.

• Education: High school diploma
• Experience: Minimum of one year experience in switchboard operations, preferably in a health care setting
• Requirements: None

• Knowledge:
  • Clinic policies and procedures related to switchboard operations
  • How to operate switchboard equipment
  • Customer service principles and techniques
• Skills:
  • Screening and directing calls in a pleasant and expeditious manner
  • Efficiently operating console and peripherals
  • Customer service by pleasantly dealing with all callers and effectively serving as clinic liaison
• Abilities:
  • Adapt and learn how to use new switchboard equipment
  • Work cooperatively as a member of clinic’s front-line service team
  • Respond to stressful/emergency situations in a calm and effective manner

Office setting. Minimal exposure to communicable diseases. Must be able to sit up to 8 hours per day. Occasional stress from dealing with upset customers and/or emergency situations.

Supervises other operators/message center representatives as delegated.

$17.33 - $25.26

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Morton Hospital - 88 Washington Street, Taunton, Massachusetts 02780

32 hours per week:
Tue 9am-5pm;
Thu, Fri, and Sat 11pm-7am

Night

No

1199 SEIU United Healthcare Workers East