Communication Dispatcher II - Split Shift

Job Title:

Communication Dispatcher II

Taunton State Hospital is seeking a Communication Dispatcher II for the hospital campus switchboard. The selected candidate operates telecommunications system; contacts and dispatches emergency incidences in accordance with rules and regulations of the Federal Communications Commission; functions as receptionist; responds to all emergency incidences; performs miscellaneous office duties (i.e., typing, filing & record keeping); supervises and provides training to subordinates; and performs other duties assigned.

The incumbent will work 40 hours per week on a split schedule as follows:
Tuesday and Wednesday from 11 a.m. to 7 p.m.;
Thursday and Friday from 3-11 p.m.; and Saturday from 7 a.m. to 3 p.m. Days off are Sunday and Monday.

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system. Contacts and dispatches emergency personnel to incidences as needed according to emergency procedure protocol to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
• Monitors radio frequencies to receive, evaluate and forward information.
• Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to the individuals and/or agency, answers question, listens to complaints and provides information and/or literature pertaining to agency rules, regulations and/or operation.
• Maintains records and logs of information such as all messages received and transmitted, for individuals or authorities to contact in emergency situations.
• Does miscellaneous typing, filing and recordkeeping. Maintains accurate lists of staff and patient information.
• Sorts all incoming and outgoing mail.
• Reports systems malfunction (cell phones, consoles, fire alarm, walkie talkies, radio dispatcher, etc.), directory changes and phone problems to appropriate responsible staff.
• Establishes and maintains harmonious working relationships with others.
• Secures coverage and prepares a draft of the monthly switchboard schedule for approval.
• Coordinates, implements and maintains on-going, on-the-job employee training for switchboard staff.
• Provides direct supervision, assigns work to, and evaluates the performance of Communications Dispatcher I's.

• Ability to understand, explain and apply the laws, rules and policy & procedures governing assigned console activities
• Ability to read, write & comprehend the English language
• Ability to use proper English grammar, punctuation and spelling
• Ability to operate telecommunication equipment
• Ability to speak clearly and distinctly
• Ability to deal tactfully with others
• Ability to give oral instructions in a precise, understandable manner
• Ability to obtain information by inquiries with other departments & outside facilities
• Ability to make decisions & act quickly during emergency situations
• Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols
• Ability to assemble pieces of information according to established procedures
• Ability to maintain accurate records
• Ability to follow oral & written instructions
• Ability to establish and maintain harmonious working relationships with others
• Ability to work independently
• Ability to exercise sound judgment

Ability to exercise discretion when dealing with confidential information

Given the population served, bilingual or multilingual fluency.

• Based on assignment, appointee must obtain a valid Restricted Radiotelephone Operator’s permit issued by the Federal Communications Commission.

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 62-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the…