Communication Dispatcher II - Split Shift

Communication Dispatcher II

Taunton State Hospital is seeking a Communication Dispatcher II for the hospital campus switchboard. The selected candidate operates telecommunications system; contacts and dispatches emergency incidences in accordance with rules and regulations of the Federal Communications Commission; functions as receptionist; responds to all emergency incidences; performs miscellaneous office duties (i.e., typing, filing & record keeping); supervises and provides training to subordinates; and performs other duties assigned.

The incumbent will work 40 hours per week on a split schedule as follows:
Tuesday and Wednesday from 11 a.m. to 7 p.m.;
Thursday and Friday from 3-11 p.m.; and Saturday from 7 a.m. to 3 p.m. Days off are Sunday and Monday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):
Operates a Cisco console for telecommunications system. Operates Emergency paging and/or beeper system. Contacts and dispatches emergency personnel to incidences as needed according to emergency procedure protocol to provide prompt & appropriate response. Transmit messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission. Monitors radio frequencies to receive, evaluate and forward information.

Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units. Greets and directs visitors to the individuals and/or agency, answers question, listens to complaints and provides information and/or literature pertaining to agency rules, regulations and/or operation. Maintains records and logs of information such as all messages received and transmitted, for individuals or authorities to contact in emergency situations.

Does miscellaneous typing, filing and recordkeeping. Maintains accurate lists of staff and patient information. Sorts all incoming and outgoing mail. Reports systems malfunction (cell phones, consoles, fire alarm, walkie talkies, radio dispatcher, etc.), directory changes and phone problems to appropriate responsible staff. Establishes and maintains harmonious working relationships with others. Secures coverage and prepares a draft of the monthly switchboard schedule for approval.

Coordinates, implements and maintains on-going, on-the-job employee training for switchboard staff. Provides direct supervision, assigns work to, and evaluates the performance of Communications Dispatcher I's.

Required Qualifications:

Ability to understand, explain and apply the laws, rules and policy & procedures governing assigned console activities Ability to read, write & comprehend the English language Ability to use proper English grammar, punctuation and spelling Ability to operate telecommunication equipment Ability to speak clearly and distinctly Ability to deal tactfully with others Ability to give oral instructions in a precise, understandable manner Ability to obtain information by inquiries with other departments & outside facilities Ability to make decisions & act quickly during emergency situations Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols Ability to assemble pieces of information according to established procedures Ability to maintain accurate records Ability to follow oral & written instructions Ability to establish and maintain harmonious working relationships with others Ability to work independently Ability to exercise sound judgment Ability to exercise discretion when dealing with confidential information

Preferred Qualifications:

Given the population served, bilingual or multilingual fluency. License and/or Certification Requirements:
Based on assignment, appointee must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.