Personal Banker

Summary

Personal Bankers are responsible for establishing, developing, and retaining customer relationships by introducing Mechanics Cooperative Bank products, services, and the bank’s business partners. They provide prompt, courteous, and efficient customer service, support the branch’s growth goals, and adhere to operational excellence. This position requires open, closing, and Saturday shifts as well as helping at various locations as needed.

Personal Banker

Taunton & Swansea, MA

Full Time

• Coach team to deepen customers’ relationships while delivering excellent customer service.
• Take ownership and address customers’ concerns for resolution at the appropriate level, ensuring thorough research to achieve a positive outcome.
• Process all teller transactions accurately and efficiently.
• Lead scheduling and facilitation of Bank‑at‑Work sessions and participate in customer courtesy call initiatives.
• Establish new accounts—including consumer, business, retirement, and collateral loans—while managing new account follow‑up within established guidelines.
• Assist customers with consumer loan applications.
• Serve as sales champion for all delivery channels (ATM, online banking, and telephone banking) and the bank’s business partners to contribute to branch goals.
• Perform supervisory functions as needed for reviewing and approving transactions.
• Perform opening and closing responsibilities for the assigned branch location as needed.
• Present features and benefits of all bank products and services, including business partners, to customers.
• Utilize effective marketing and merchandising techniques (leveraging bank products and partners) to improve new customer cross‑sell and business development.
• Create a positive team environment by modeling appropriate behaviors.
• Set a standard for excellent customer service.
• Adhere to all applicable bank policies, procedures, law, and regulations.
• Assist in the planning of and participation in branch growth meetings.
• May be required to assist other branch locations as needed.
• Must have a valid driver’s license, vehicle registration, and automobile personal liability insurance.
• May be required to attend and participate in call‑night sessions.
• Must wear a name tag displaying first and last name.
• Must possess a mobile phone required to perform multi‑factor authentication on system applications and as a method of contact.
• Perform additional duties as required.

• Thorough knowledge of teller operations and the bank’s core system.
• Thorough knowledge of Mechanics Cooperative Bank’s products and services, including business partners.
• Ability to develop and deepen customer relationships by recommending appropriate products and services.
• Strong customer service skills and the ability to ask questions to identify needs and expand relationships.
• Thorough understanding of consumer lending products.
• Strong compliance and federal regulation knowledge and understanding.
• Good problem‑solving and decision‑making abilities.
• Knowledge of basic computer functions and strong math skills.
• Good oral and written communication skills.
• Ability to cultivate a strong working environment through coaching and training of tellers on key accountabilities and tasks.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.