Pharmacy Technician

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. CVS Health is committed to safety and quality, and to helping simplify health care one person, one family and one community at a time.

Job Purpose and

Summary:

At CVS Health, we transform health care for our customers and strive to make our company a great place to work. We help people navigate the health care system by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, Pharmacy Technicians (Technicians) support pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. They help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely and accurately, and we provide caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through SOPs, best practices and effective communication, contributing to a safe and inclusive culture where everyone feels valued.

Upon entering the role, Technicians must complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Until all requirements are completed, duties may be restricted by the Pharmacy Manager.

• Living our purpose by following all company SOPs at each workstation to help pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt moments while serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services; and solving or escalating patient problems
• Completing basic inventory activities, as permitted by law and directed by the pharmacy leadership team, such as stocking deliveries and completing cycle counts, returns-to-stocks, and waiting bin inventories
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively expanding clinical and technical knowledge to better assist patients
• Remaining flexible for scheduling and business needs, contributing to a safe, inclusive and engaging team dynamic; willing to travel to stores in the market to work shifts as needed
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and patient privacy and security
• Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and offsite clinics as allowed by law and training) where permitted

• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines
• Educating patients about vaccines and referring questions to the Pharmacist-on-duty
• Monitoring for adverse reactions and reporting per public health requirements
• Reviewing and collecting patient information and documenting for each applicable patient
• Monitoring and managing vaccine supplies

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification
• If the state board does not address a minimum age requirement, must be at least 16 years of age
• If the state board does not address a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or equivalent
• State-level licensure and national certification requirements vary…