Web Content Specialist

About Redemption Plus

At Redemption Plus, we're not just a prize supplier — we’re Architects of Fun. Since 1996, we’ve partnered with family entertainment centers, arcades, cinemas, and entertainment venues across the country to create unforgettable guest experiences through innovative prizes, merchandising expertise, and industry‑leading support. We’re investing heavily in our digital presence and e‑commerce experience, building a modern digital ecosystem that helps customers discover, engage with, and purchase from Redemption Plus more effectively than ever before.

Location: Hybrid – Taunton, MA
Department: Marketing
Employment Type: Full‑Time
Reports To: Marketing Director

• Customer Obsession – We anticipate needs and create exceptional experiences.
• Accountability – We own outcomes, not just activity.
• Hustle – We act with urgency, energy, and excellence.

The Web Content Specialist plays a critical role in maintaining and optimizing Redemption Plus’s digital experience. This position sits at the intersection of content, e‑commerce, SEO, analytics, and technology. You’ll ensure our website is accurate, engaging, easy to navigate, and positioned to perform in today’s evolving search landscape.

• Maintain and optimize product information, digital assets, and content across PIM and CMS platforms.
• Ensure product descriptions, metadata, imagery, and category structures remain accurate and consistent.
• Support ongoing website content updates and new product launches.
• Assist with digital merchandising and content organization initiatives.

• Create and optimize product pages, landing pages, blogs, and other digital content.
• Improve search visibility through on‑page SEO best practices.
• Conduct keyword research and search‑intent analysis.
• Support technical SEO initiatives and content performance improvements.
• Help position Redemption Plus as an industry thought leader through strategic content development.

• Monitor website performance using GA4 and other analytics platforms.
• Configure and validate tracking events and conversion metrics.
• Analyze user behavior and identify opportunities to improve engagement and conversion.
• Assist with reporting and performance analysis for marketing initiatives.

• Utilize Generative AI tools to support content creation, metadata generation, SEO optimization, and workflow efficiency.
• Explore new AI‑powered opportunities to improve digital operations and customer experience.
• Support the development of scalable content and marketing processes using emerging technologies.

• Support web production activities using HTML, CSS, Bootstrap, and CMS tools.
• Assist with quality assurance testing, responsiveness reviews, and content validation.
• Troubleshoot minor website issues and coordinate with IT or external partners when needed.
• Help improve overall site usability, navigation, and conversion performance.

• Partner with Marketing, Product Management, Sales, and IT teams to ensure digital content aligns with business objectives.
• Support lead generation and digital sales enablement efforts.
• Collaborate with external technology and platform vendors as needed.

• Bachelor’s degree in Marketing, Digital Media, Communications, Ecommerce, Information Systems, Web Development, or a related field; equivalent experience considered.
• 2–3 years of experience in e‑commerce, web content management, digital marketing, SEO, or related digital operations roles.
• Experience working with CMS platforms and website content management.
• Strong understanding of SEO fundamentals and digital content optimization.
• Familiarity with HTML, CSS, and responsive web design concepts.
• Experience using Google Analytics (GA4) or similar analytics tools.
• Excellent organizational skills and attention to detail.
• Strong written communication and content development abilities.
• Ability to manage multiple priorities in a fast‑paced environment.

• Experience with…