Branch General Manager; Taunton Taunton, MA

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

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The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location.

The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.