Retail Store Manager

Overview

Store - BOS-TAUNTON, MA. Store Managers are expected to spend the vast majority of their time on managerial work, leading and managing a team, and delivering a great customer experience while achieving the desired results. The store and team should be ready to deliver the Customer Brand Promises, with workload activities and KPI’s planned and communicated to ensure proper execution within budget.

Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves.

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results
• Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPI’s
• Lead the execution of our customer brand promises
• Implement and lead the shrink and safety programs to deliver goals
• Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers
• Staff the store with qualified Team Members:
  Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, the disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Serve as Manager on Duty (MOD)
• Maintain an operational understanding of all store departments; cross-trained, and ensure all Managers are cross-trained in Custom Framing selling and production

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence
• 2+ years of experience directly supervising a diverse team, including performance management and talent development

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

• Public retail store setting supervising Team Members and taking care of customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Total Base Pay Range For This Position: $60,700.00 - $81,000.00

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at  and  The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

For more information, please visit

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations as needed during the application or interview process.

To request accommodations, please contact Customer Care at (1800-MICHAEL).