Field Service Technician - TAUNTON, MA

Position

Field Service Technician

TAUNTON, MA

70-85%

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

• Utilize mechanical and electrical expertise to troubleshoot and repair various packaging machines, focusing on multi-head weighers; provide on-site and remote support.
• Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, etc.
• Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Participate in training programs and document service calls and solutions in detail, using technology tools for efficient reporting and knowledge retention.

• Minimum of 5 years in a technical field, at least 3 years troubleshooting mechanical and electrical machine issues; prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems; ability to work with high precision and close tolerances.
• High school diploma or GED required; technical schooling and/or experience in electricity, electronics, or equipment maintenance preferred.
• Willingness to travel 70-85% of the time; valid driver’s license and ability to obtain a passport for travel.
• Familiarity with MS Office Suite and Windows; ability to use service databases and CRMs such as Filemaker.
• Excellent communication and customer service skills; ability to read and interpret mechanical blueprints and electrical schematics.

• Innovative environment with continuous improvement.
• Comprehensive training via online LMS, on-site facilities, and shadowing experienced technicians.
• Career growth opportunities across various product lines.
• Competitive compensation, salary commensurate with experience, and a robust benefits package.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.