Housing Options Officer

Taunton, United Kingdom | Posted on 21/08/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Purpose

To provide professional housing advice, information and assistance to individuals and families who are homeless or at risk of homelessness, helping applicants understand and access appropriate housing options and secure suitable, sustainable accommodation.

The postholder will manage a diverse and complex caseload, undertaking detailed assessments and investigations, progressing homelessness and housing applications, making statutory decisions and developing personalised housing plans in accordance with current legislation and guidance. The role will involve working closely with applicants, internal services, landlords, registered providers and external partner agencies to prevent and reduce homelessness and achieve positive housing outcomes.

• Provide comprehensive advice and information on homelessness prevention, housing options, tenure rights, security of tenure and available accommodation.
• Communicate effectively with applicants and their authorised representatives by telephone, email, letter and face-to-face meetings, ensuring advice is accessible and appropriate to individual circumstances.
• Manage a diverse caseload of homelessness and housing applications, undertaking detailed and evidence-based investigations and ensuring cases are progressed within required timescales.
• Make enquiries and obtain relevant information and evidence from applicants and appropriate statutory, voluntary and partner agencies to support assessments and decision-making.
• Progress homelessness applications under Part 7 of the Housing Act 1996 and subsequent amendments, ensuring duties, assessments and decisions comply with current legislation and the Homelessness Code of Guidance.
• Progress housing applications under Part 6 and the relevant choice-based lettings scheme, ensuring applications are assessed and completed accurately and within appropriate timescales.
• Assess applicants’ circumstances, housing needs and support requirements, identifying the causes of homelessness or potential homelessness.
• Develop and agree personalised housing plans with applicants, identifying realistic actions and appropriate interventions to prevent or resolve homelessness.
• Make appropriate statutory decisions regarding duties owed to applicants, including prevention, relief and interim accommodation duties, and communicate decisions clearly and within required timescales.
• Maintain accurate, comprehensive and timely case records, including assessments, evidence, decisions, actions and outcomes, using the relevant case management systems.
• Ensure all applicant information is handled securely…