Dispatcher, Transportation

Job Summary

Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers. Must have exceptional proactive communication skills with internal and external customers, resolving issues with timely pick up and delivery, check calls, activity documentation, and maintaining a professional workplace attitude in a fast‑paced environment. Must be able to work any shift—day, night, or weekend—to ensure operational success.

Sign‑On Bonus: $500 after 180 days of service.

This is an in‑person position in East Taunton.

• Professional, timely, and effective internal and external driver interaction via phone calls and system messages, building a positive attitude to strengthen driver engagement and reduce turnover.
• Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability.
• Efficiently assign loads to maximize profitability, customer satisfaction, and driver retention, monitoring freight optimization based on current loads.
• Maintain the company safety culture, including daily safety messages and monthly driver briefings, enforcing mandatory DOT compliance.
• Driver load monitoring and proactive problem resolution for pickup or delivery delays caused by mechanical issues, traffic, weather, or customer‑directed changes.

• Tuesday to Saturday, 8:30 am to 5:00 pm

• High‑School Diploma or GED with up to 1–2 years of experience in Transportation, Customer Service, Administration, or a related field.
• Must be able to work across multiple shifts, including nights and weekends if needed.

• Bachelor’s Degree with at least 1 year of relevant professional experience, or 4–5 years in the Transportation/Logistics industry.

• Accurate information processing.
• Conflict recognition and resolution at individual, group, and situational levels.
• Analytical decision‑making based on informed judgment.
• Adaptability to changing environments.
• Establish and maintain healthy working relationships with clients, vendors, and peers.
• Meet or exceed team/driver needs and expectations, providing excellent service.
• Effective communication skills.

The starting pay range is $20.05 to $25.05 per hour. The position may be eligible for annual bonus and other incentives per the company’s bonus and incentive plans.

Full‑time employees are eligible for benefits including medical, dental, vision, 401(k), life insurance, disability coverage, paid time off (vacation and sick), six weeks paid maternity leave, two weeks paid parental leave, and six paid holidays annually.

GED (Required), High School (Required)

Transportation/Logistics

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for persons with disabilities.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans, or other bases by applicable law.