Bilingual Call Center Agents; English and Spanish) Taylor, AL

Bilingual Call Center Agents (English and Spanish) Taylor, AL MRS Associates

Job Category

Customer Service

Overview

Description

If you love to talk, you think quick on your feet, and you smile when you're on the phone we can't wait to meet you!

We are looking for motivated individuals to join our Call Center Team starting August 7th, 2023. Are you someone that has customer service or debt collections experience in a call center, retail environment, or another professional setting? MRS looks forward to you joining the MRS team! MRS provides a Best-in-Class training program! If you truly enjoy assisting customers to identify solutions, we WANT you at MRS!

MRS is continuing to thrive and needs reliable individuals seasoned in establishing quick and efficient customer solutions to service our Blue-Chip clients. We offer competitive compensation (average $30k + per year), Paid Time Off (PTO), benefits following 30 days of employment (Medical, Dental, Vision), 401K, Pet Insurance and various lucrative incentives including monthly bonuses with no cap threshold contingent on performance!

Are you money-driven? The sky is the limit! Don't start just another job, Join MRS BPO, and start a CAREER!

Bi-Lingual fluent Spanish Agents needed:
Training is 8am-3:30 Monday-Friday for first 15-20 days of training.

Schedule after training is Monday
- Friday 10am-7pm.

In the Collector Role, you will:

• Contact members with delinquent loans and defaulted share accounts using specific knowledge of MRS BPO guidelines and policies, as well as the Fair Debt Collection Practices Act.
• Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships.
• Establish and maintain updated member information on related delinquent loan and negative balance accounts.
• Review and investigate payment history to resolve member discrepancies.
• Maintain various reports such as:
  Over the limit, on-line freeze, share balances below loan pledge, reject overdraft and negative balance.
• Maintain delinquent card file and return deposit items.
• Act as a liaison between businesses and customers to find a resolution to outstanding financial obligations.

Qualifications:

• Fluent in both English and Spanish (written and verbal)
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to think quickly on your feet
• Ability to multitask and navigate through multiple computer systems simultaneously
• Previous call center or customer service experience is preferred but not required