Collection Specialist

Position Summary

Collections Specialist – Full‑time

We are seeking an experienced, detail‑oriented and communicative Collections Specialist with at least 2 years of experience to join our finance team. The ideal candidate balances a firm approach to recovering overdue payments with a professional, customer‑centric attitude to maintain positive business relationships.

The role involves managing an assigned portfolio of accounts, identifying delinquent payments and negotiating resolutions that ensure a healthy cash flow for the company.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value‑added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs.

PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, Pro Wood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

• Portfolio Management – Monitor accounts receivable aging reports to identify overdue payments and prioritize collection efforts.
• Direct Outreach – Initiate outbound calls and emails to customers regarding delinquent accounts in a professional and persistent manner.
• Negotiation – Negotiate payment plans and settlements within company guidelines to resolve outstanding balances.
• Documentation – Maintain precise, up‑to‑date records of all collection activities, payment promises, and customer interactions in the CRM/Accounting system.
• Dispute Resolution – Investigate and resolve customer discrepancies or billing issues by collaborating with the sales and billing departments.
• Reporting – Provide weekly status updates on high‑risk accounts and collection progress to the Finance Manager.
• Compliance – Ensure all collection activities adhere to state/federal regulations and company policies.

• Minimum 2 years experience in collections, accounts receivable, or a high‑volume billing environment.
• Strong verbal and written communication skills with the ability to handle difficult conversations with empathy and professionalism.
• Solid experience using accounting software (e.g., Net Suite, Quick Books, SAP) and Microsoft Excel (VLOOKUPs and Pivot Tables preferred).
• Proven ability to influence and persuade customers to meet payment obligations.
• High level of accuracy in data entry and financial record‑keeping.
• Ability to identify the root cause of non‑payment and propose creative solutions.

• High School Diploma or GED required;
  Associate’s degree in Finance, Accounting, or Business is a plus.

• 401(k) program with company match.
• Medical, Dental and Vision.
• Company‑paid life and disability insurance.
• Competitive compensation program.
• Three weeks paid time off.
• Weekday schedule 8 a.m. – 5 p.m. with weekends off.
• A great work environment with career advancement opportunities.