Customer Service Representative

Overview

Location:

Taylor, MI

Position:
Customer Service Representative (CSR)

Hourly wage: $15.00 per hour. This rate is part of a total compensation package that includes paid on‑the‑job training, a comprehensive new hire program, and a robust learning management system with e‑learning modules.

Other benefits:

• Paid on‑the‑job training and comprehensive new hire program.
• Access to e‑learning modules for professional and personal development.
• Cross‑brand training opportunity across our eleven brands.
• Key Holder Program enrollment for leadership development.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) retirement plans with company match.
• Company‑sponsored life and AD&D insurance.
• Voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life, critical illness, hospital indemnity,  protection, legal services, and pet insurance.
• Free access to mental health resources and life coaching through the Employee Assistance Program.
• Discount Marketplace with exclusive rewards from national and local retailers.
• Paid time off that increases with tenure, starting with 12 days in year one.
• Business casual dress code (jeans and sneakers allowed).

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services that align with customer lifestyles.
• Enter and maintain customer information in the Point of Sale (POS) system with precision.
• Complete daily call campaigns to grow business.
• Assist in customer account management, collections, and payment processing.
• Perform on‑site vehicle appraisals, store errands, and external marketing as required.
• Participate in in‑store and community events.
• Maintain store appearance and cleanliness standards.
• Secure the store, manage vault and cash drawer, and follow opening/closing procedures.
• Adhere to company policies and all applicable laws and regulations.
• Stay current on product and process changes through ongoing training.
• Execute tasks efficiently in a fast‑paced environment, balancing multiple priorities.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time work schedule, including regular in‑person attendance and weekends (minimum 40 hours per week).
• Respect changing store hours and schedules as communicated by the recruiter.

• High school diploma or equivalent.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficient with telephone, POS systems, Microsoft Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Completion of a background check in accordance with applicable law.
• Physical ability to remain standing up to 90% of the time, move and transport up to 25 pounds, and operate mechanical controls such as keyboards.

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling, cash drawer, or vault management experience.
• Bilingual in English/Spanish is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and personal vehicle (mileage reimbursed).

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.