Xfinty Retail Service Associate; Taylor, MI

Job Summary

The full‑time Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. This role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

• Mobile Activations & Customer Education – Provide a white‑glove experience activating new devices or BYOD to the network. Guide customers through tablet setup and connectivity options, support activation and pairing of wearable devices, educate customers on accessories and add‑ons to drive incremental revenue, and demonstrate strong technology enthusiasm.
• Mobile Escalations – Troubleshoot and resolve complex device or service issues, assist customers in securing accounts, replacing lost or stolen devices, and navigate access recovery using advanced tools to manage escalations.
• Mobile Support – Assist customers with transferring contacts, emails, and media; provide password resets with appropriate credential verification; activate and configure SIM or eSIM for device connectivity; perform in‑depth diagnostics to identify and resolve issues; process returns or exchanges; assist with warranty claims and replacement processes; ensure devices and store areas are clean and accessible.
• On‑Demand Delivery, BAPIS & XM Upsell – Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups, stage orders accurately, ensure smooth handoff, and identify opportunities to upsell accessories or add‑ons.

• Customer Check‑In – Provide hands‑on demonstrations of devices and features to enhance value.
• Operations Support – Reset stores for proper merchandising and operational readiness; maintain visual standards and product placement for optimal customer experience; inspect back‑of‑house for clean, secure inventory.
• Express Transactions – Facilitate quick device swaps; process equipment returns efficiently while ensuring compliance.

• High School Diploma or equivalent.
• Adjust to a full‑time, flexible, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and stand/move around the store continually.

• Communication
• Customer‑Focused
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Workplace Organization

All employees are expected to understand and follow Comcast Operating Principles, own the customer experience, promote digital options, learn enthusiastically, collaborate, and participate in Net Promoter System feedback loops. Employees should drive results, operational excellence, and foster an inclusive culture, acting in the best interest of customers, teammates, communities, and investors.

Base Pay: $16.40 per hour. Commission eligibility for most sales positions and bonus eligibility for most non‑sales positions.

Comcast provides a comprehensive benefits package to support physical, financial, and emotional well‑being. (For full details, refer to the compensation and benefits summary on the company careers site.)

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.