Sales Leader

Retail Sales Leader (Southland)

Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow such as shipment, replenishment and omni‑channel operations in the store
• Monitor and analyze the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in‑store customer experiences
• Effectively resolve customer service issues to a positive outcome
• Lead and model our customer experience model
• Display expert knowledge of product, company policies, promotions and loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards and signage placement
• Other essential functions may occur as directed by the supervisor

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team
• Ability to multitask and handle multiple customers and/or processes at once

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part‑time associates:
  Individual insurance coverage options and paid sick leave, public health emergency leave, and 401(k) participation may be available
• Part‑time associates:
  Express merchandise discount and participation in Learn & Earn incentive program; voluntary benefits through You Decide may be available

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities. Applicants must be currently authorized to work full‑time in the United States.

PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.