Store Manager, Retail & Store Manager

Store Manager

Location:

23000 Eureka Rd, SP 1106, Taylor, MI 48180, United States

Job Category:
Retail

Employee Type:
Full Time Non-Exempt

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness.

We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

Store Managers are the heart and soul of the Lids brand. They foster the passion for sporting and fashion goods by meeting the needs of customers while ensuring all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

• Manage hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding new team members.
• Engage team members by creating a fun and productive environment.
• Contribute to a respectful and inclusive team environment by establishing supportive relationships and adhering to Lids Standards (e.g., company dress code).
• Perform people-related actions to update team member information, approve time off requests, shift swaps, and manage employee records.
• Lead and monitor ongoing training strategy, including training non-Keyholders, process changes, promotions, job changes, and new programs.
• Address all employee concerns or issues and partner with internal support when appropriate.
• Drive team engagement through recognition, continuous check‑ins, performance management, and documentation when relevant.
• Collaborate across store channels and/or districts using company discussion boards or district and regional chat platforms.

• Lead and execute Lids selling strategy to achieve key performance indicators and sales targets while delivering exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations.
• Manage and direct in‑store team members to ensure optimal customer service.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.

• Manage compliance within scheduling and payroll process.
• Plan, prepare, and manage the schedule to maintain efficiency and effectiveness.
• Manage business disruptions and provide operational continuity.
• Execute operations-focused company‑level directives, promotions, and initiatives.
• Adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment by conducting daily audits, verifying functionality, and ordering repairs as needed.
• Maintain store facilities, supplies, and services.
• Effectively manage cash, including opening/closing till, counterfeit protection practices, and bank drops.
• Prepare store for inventory audits and support during audits.

• Drive overall store product strategy, supervising receiving, processing, merchandising, and exiting through purchase or transfer.
• Organize backroom to maximize efficiency.
• Ensure integrity of product held to vendor-specific regulations.
• Lead execution of weekly markdowns and markups.
• Monitor and manage sell‑through by tracking product levels and ensuring inventory accuracy.
• Manage transfers or ship‑backs according to company standards.
• Execute optimal layout and visual merchandising strategy.
• Maintain the look and feel of the store through day‑to‑day visual merchandising actions.
• Execute special pricing signage…